Operations Manager

Req ID: 37429

Summary

Operations Manager

Washington, DC - Hybrid

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

The Operations Manager will be responsible for managing Tier 1-3 support through a Service Center and Endpoint support team, as well as Network Engineers, Cloud Engineers, and Cloud Admins. This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting roughly 2,000 users. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services.

Responsibilities

• Coordinate and oversee day-to-day operations of assigned programs
• Monitor performance metrics, service delivery, and SLAs
• Lead risk mitigation, quality control, and issue resolution activities
• Support documentation, reporting, and process improvements
• Interface with stakeholders to align services with mission objectives
• Experience managing a team of network admins, cloud and system engineers, and other infrastructure support roles.
• Responsible for outage remediation, leading a multi-stage incident management process to restore service, minimize impact, and prevent recurrence
• Oversee the maintenance (patches), cyber monitoring, and upgrading of IT infrastructure, including servers, networks, and hardware.
• Track SLA's and ensure high availability and reliability of all IT systems and services through proactive monitoring and performance tuning.
• Meet the needs of the customer, ensuring timely and effective resolution of issues and requests.
• Implement and maintain IT security protocols to protect data and assets from threats and vulnerabilities.
• Manage relationships with external vendors and service providers, negotiating contracts and ensuring service quality.
• Other duties as assigned.

Qualifications

• Bachelor's degree and 6+ years of relevant experience; OR
• Associate and 8+ years of relevant experience; OR
• High School and 10+ years of relevant experience
• Obtain Public Trust Clearance

Knowledge, Skills, and Abilities:

• Demonstrated experience with large-scale IT service contracts, including oversight of cross-functional teams, service delivery, and performance monitoring
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Develop and implement IT policies, procedures, plans, and best practices to maintain a robust and secure IT environment.
• Knowledge of industry-accepted standards and best practices related to IT operations
• Knowledge of and experience with help desk support and operations.
• Knowledge of networking and network-based software applications.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Coordinate release deployments with the development team, ensuring each build/release has all necessary documentation, components, and dependencies.
• Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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Estimated Salary/Wage

USD $103,400.00/Yr. Up to USD $120,000.00/Yr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program