Operations Support Manager

Job Title: Operations Support Manager
Location: Shaw AFB, SC (100% On-Site)
Clearance Required: Top Secret with SCI Eligibility
Travel: Occasional CONUS and OCONUS TDY (including Al Udeid AB, Qatar)

Position Overview

We are seeking a highly skilled Operations Support Manager to lead and support IT operations within the AFCENT area of responsibility (AOR). This position will provide strategic guidance and hands-on support across SharePoint, Business Application Development, and Configuration Management functions, applying industry best practices and SDLC principles. The ideal candidate is a senior-level professional with deep expertise in IT operations, a strong understanding of geopolitical contexts, and the ability to brief high-level stakeholders effectively.

Key Responsibilities

• Provide expert guidance on SharePoint, Business Application Development, and Configuration Management, grounded in SDLC principles.

• Research and evaluate emerging technologies to enhance enterprise-level IT systems.

• Maintain awareness of geopolitical and U.S. doctrine issues related to AFCENT AOR and integrate relevant insights into IT operations.

• Prepare and deliver technical briefings and recommendations to senior IT leadership.

• Serve as functional manager of the Change Advisory Board (CAB), including meeting coordination and documentation.

• Manage Systems Requirements Documents (AF 3215) in support of mission objectives.

• Review and release NOSC Communications Task Orders (CTOs) for AFCENT Forward publication.

• Interpret and implement AFI and DoD guidance on web and business application development; contribute to the enterprise web policy.

• Develop training programs, web resources, and applications to support SharePoint use across the enterprise.

• Review and finalize technical project documentation for coordination and release.

• Utilize background in system administration or network engineering to develop technical documentation.

• Support the Training Manager in creating and updating training aligned with mission needs.

• Evaluate and enhance standard operating procedures and checklists for efficiency and compliance.

• Coordinate and support technical visits from DoD, contractor, and vendor entities.

• Assist with project documentation and website development as needed.

• Provide status and technical updates to the NOSC Commander on all OST projects and production efforts.

• Deliver on-call support outside of normal duty hours, as required

Qualifications

• Security Clearance: Active TS with SCI eligibility (required)

• Certification: ITIL Foundation (required)

• Education & Experience:

  • Master s degree in a related field and 7+ years of relevant experience (preferred), OR

  • 10+ years of IT operations and services management experience

• Proven experience as an IT operations manager and developer

• Strong communication and presentation skills, especially for senior stakeholders

• Familiarity with AFCENT AOR and DoD enterprise environments

Travel Requirements

• Occasional CONUS travel for meetings and training

• Occasional OCONUS travel within the CENTCOM AOR, including Al Udeid AB, Qatar