Oracle C2M (Customer to Meter) / CCB (Customer Care and Billing) Test Lead

Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for an Oracle C2M (Customer to Meter) / CCB (Customer Care and Billing) Test Lead to join our team in a 75% remote capacity (Monthly travel to Madison, WI 25%). This role requires in-depth knowledge of Oracle C2M and CCB modules and will be responsible for leading end-to-end testing efforts for various activities including defect remediation, enhancements, patching, integrations, and regulatory updates.

Job Responsibilities:

• Develop and maintain comprehensive test strategies, plans, and schedules for C2M/CCB-related projects (e.g., enhancements, fixes, integrations, upgrades).
• Collaborate with project managers, developers, functional analysts, and business stakeholders to define test scope and coverage.
• Define entry/exit criteria for test phases (Unit, SIT, UAT, Regression, Performance).
• Lead end-to-end testing activities across defect remediation, system enhancements, monthly/quarterly patching, and integration efforts.
• Manage test data preparation and configuration specific to C2M/CCB modules (e.g., customer setup, billing, meter data management, service orders).
• Track, triage, and coordinate resolution of test defects, ensuring timely delivery and minimal production impact.
• Supervise and mentor a team of onshore/offshore QA analysts and testers.
• Allocate testing tasks, monitor progress, and ensure adherence to quality and timeline expectations.
• Conduct test readiness reviews and daily/weekly status reporting.
• Identify and implement test automation opportunities using tools such as Oracle Application Testing Suite (OATS), Selenium, or Tosca.
• Ensure continuous integration of automated test cases within the development pipeline where applicable.
• Ensure test activities adhere to internal QA standards, industry best practices, and regulatory requirements.
• Maintain detailed documentation including test cases, test results, defect logs, and traceability matrices.
• Act as the primary QA point of contact for all C2M/CCB-related initiatives.
• Provide risk assessments, QA sign-offs, and participate in go/no-go decisions.
• May require occasional evening or weekend work during major releases or production issues.

Minimum Job Qualifications:

• 7+ years of overall QA/testing experience, with at least 3 5 years as a Test Lead in Oracle C2M/CCB environments.
• Proven experience with Oracle Utilities Application Framework (OUAF).
• Strong understanding of utility business processes (meter to cash, customer management, billing, service orders).
• Experience with defect management and test case tools such as HP ALM, JIRA, Zephyr, or TestRail.
• Experience working in Agile, Scrum, or hybrid delivery models.
• Strong SQL and data validation skills.
• Excellent communication, coordination, and stakeholder management skills.
• Oracle Utilities product certifications (e.g., Oracle C2M, CCB).
• Experience with Oracle Cloud Infrastructure (OCI) and performance testing in cloud environments.
• Familiarity with integration testing involving Oracle MDM, MWM, CSS, or third-party systems (SAP, ESRI, etc.).
• Knowledge of regulatory compliance testing (e.g., rate changes, privacy/data handling regulations).
• Regular and predictable attendance

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.