Oracle Cloud ERP (Finance and SCM) Analyst

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
100% Travel

Skills

Cloud ERP Finance
REST
SOAP
L1 Support
L2 Support
Oracle Cloud

Job Details

Position: Oracle Cloud ERP (Finance and SCM) Analyst

Location: Minneapolis, MN

Duration: 12 months Contract

Job Description:-

It will be a client facing role at the Client office in Minneapolis.

L1 Support Analyst

  • Oracle Cloud ERP Finance and SCM First level technical and functional support for local business users of Oracle Cloud ERP.
  • Triage incidents, perform basic fixes and workarounds, manage user requests, and escalate complex issues to the centralised L2 team.
  • Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM).
  • Triage and resolve level 1 incidents and service requests.
  • Reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration-related failures.
  • Apply documented workarounds and standard operating procedures; update knowledge base with local-specific notes.
  • Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues.
  • Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes.
  • Assist with user onboarding, role provisioning requests and basic training for new/changed features.
  • Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement.
  • Required technical skills & experience Hands on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM specify modules used locally).
  • Understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used).
  • Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts.
  • Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team).
  • Experience with ITSM tools (ServiceNow/Jira/Remedy) and standard incident management workflows. Knowledge of role based access control and user provisioning processes in Oracle Cloud.
  • ITIL Foundation preferred; Oracle Cloud certifications or vendor training a plus.
  • Soft skills & behaviours Strong customer service orientation; clear, calm communicator with business users.
  • Good problem solving.
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