Oracle Service Cloud-Genesys & Cloud CX

Overview

Remote
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 7 day((s))

Skills

Genesys
Rightnow
Cloud CX

Job Details

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Preferred Skills:
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)."

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