PC Technician

Job ID: 2404626

Location: DETROIT, MI, US

Date Posted: 2024-04-10

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: Interim Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: No

Description

SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program. Location: Detroit, MI

Job Duties:

• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
• Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
• Assist in storage and data management, specifically file and folder permissions.
• Support operational transition of enterprise solutions into production.
• Primary POC for local server, network and telecom repair of District infrastructure components.
• Coordinate local response to IAVA vulnerability remediation.
• Coordinate Level 3 support to the District technical personnel.
• Primary escalation POC for after hours and VIP level support requests.
• Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
• Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.
• Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.
• Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
• Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.
• Provide weekly performance reports to the ITC and the SAIC Division Manager.

Qualifications

Required Education and Experience:

• Bachelors and three (3) years or more experience; four (4) years of experience in lieu of degree.
• Experience using Remedy or a similar ticketing system.
• Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
• Demonstrated experience with VMware.
• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
• Comprehension of NTFS file share permissions.
• Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
• Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
• Strong verbal and written communications skills.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Required Certifications:

• Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
• Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

Desired Experience:

• Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
• Prior USACE/ACE-IT experience.
• Experience working in a DOD environment.

Required Clearance:

• with an Interim Secret security clearance and ability to obtain a Secret.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.