Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Skills
Project management
operations management
continuous improvement
Project planning
project status reporting
change control processes
Stakeholder management
KPI
strategy implementation
Budget
Medicaid
SNAP
TANF
ServiceNow
MS ADO
Job Details
100% ONSITE
- Knowledge of Medicaid, SNAP, TANF and other such government programs
- A Project Management Professional (PMP) certification
- Working knowledge of software programs, including ServiceNow, ADO, or related tools
State of Mississippi - PMP Certified Operations Manager - MS - Medicaid- 143105 (100% Onsite)
Work Location: Jackson, MS 39201
On-call Required
Travel Required & Frequency: Yes, Frequent: In/Out of State
Job responsibilities:
- Oversees operational systems, processes, and infrastructure to ensure continuous improvement
- Participates in long-term planning, project status reporting, and change control processes
- Manage data collection for reporting metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service
- Manages objective testing and data validation prior to reporting findings and recommendations to key stakeholders
- Troubleshoot and remove blockers, improve policies, eliminate workflow bottlenecks, and boost productivity
- Monitors and reports weekly, monthly, quarterly, and annual metrics
- Measure progress on critical goals and KPIs to help teams course-correct, as needed
- Identifies trends and assess opportunities to improve processes and implement strategies
- Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
- Works closely with management team to ensure all operational, administrative, and compliance functions are being properly executed Establishes and maintains credible, professional relationships with clients, internal teams, and external vendors
- Stays up to date on industry regulations, trends, and technology
- Conduct budget reviews and report cost plans to upper management
Skills Required:
- Analytical, communication, leadership, and problem-solving skills
- Able to address operational concerns and monitor overall customer satisfaction
- Experience developing and implementing operational procedures and policies
- Experience in operating in high-pressure situations
- Industry knowledge and an aptitude for learning new applications
- Experience with budget development and oversight
Required Skills/Experience
- Bachelor s degree (or equivalent) in program management, business or public administration, technical management, operations management, information systems, engineering, finance/accounting, or related fields
- Overall project management experience
- Proven success in an operations management role
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