Payments Program Manager

Key responsibilities:

Program manager for a large scale, complex and time-sensitive project in Payment’s areas

·                     Establish integrated program plan—including goals, high level timelines, key milestones.

·                     Manage program risks and issues.

·                     Ensure timely and precise communication with all stakeholders.

·                     Handle program level changes

·                     Ensure project status is shared via weekly status reports, steering committee reports, etc.

·                     Track scope, timelines, risks, financials

• Lead end-to-end execution of payment initiatives including:

New payment method integrations

Platform migrations

Regulatory compliance implementations

Fraud and risk mitigation enhancements

·                      

• Ensure all payment programs adhere to local and international regulations (e.g., PCI-DSS, PSD2, AML/KYC).
• Partner with legal and compliance teams to conduct risk assessments and implement controls.
• Manage relationships with payment processors, gateways, banks, and fintech partners.
• Negotiate contracts, SLAs, and ensure partner performance aligns with program goals.
• Act as the primary liaison between business units, technology teams, compliance, finance, and external partners.
• Ensure stakeholder expectations are managed and met throughout the program lifecycle.

Domain expertise

·                     Understands the complexities of large program management, dependencies on other tracks

·                     Strong technical background in payment processing systems, card management platforms, and related technologies.

·                     End-to-end Payment process, including issuance, activation, and fulfillment.

·                     Experience in formulating testing plan, designing test cases, executing UAT, and conducting workshops

·                     Need to have strong background on multitasking, maturity to handle pressure, good understanding of testing/ execution/ client interaction. 

·                     Working knowledge of credit cards platforms

·                     Excellent written and oral communication skills

·                     Strong analytical skills to interpret data and make informed decisions.

·                     Knowledge of payment gateways and integration processes.

·                     Must be excellent communicator and has track record of working with senior stakeholders.

·                     Excellent PowerPoint skills and ability to create a compelling presentation.

·                     Should be Organized and proactive.

·                     Must have the working knowledge on Jira, SAFe agile, software development, release planning & migration, testing.

·                     Must have experience managing large programs for Banks and FIs