Overview
On Site
USD 20.00 - 24.00 per hour
Full Time
Skills
Problem Solving
Conflict Resolution
Adaptability
Incident Management
Audiovisual
AV
Knowledge Base
Research
Laptop
Backup Administration
Computer Hardware
Network
Interfaces
Operating Systems
Testing
Technical Support
Help Desk
Computer Troubleshooting
Issue Tracking
Microsoft
Hardware Troubleshooting
Active Directory
Software Configuration
Communication
FOCUS
Customer Service
Organizational Skills
Resource Management
Management
Reporting
Continuous Improvement
Training
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Onsite Tech Support - Associate is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution Analyze issues and formulate solutions Troubleshoot system, application and hardware issues Ensure customer is updated on ticket progress Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support Work directly with customers to solve problems Utilize internal IT Knowledge Base to both provide and find solutions to known issues Use external information to research and resolve issues when needed Consistently update the ticket tracking system with status and fixes Properly escalate issues to necessary parties as required Perform routine system maintenance on laptops and desktops Track computer assets according to organizational standards Perform backups and restores Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals. Perform installation and configuration of software including operating system, patches, and 3rd party products. Maintain established computer standards and participate in testing new standards
Skills
Imaging, Hardware, Troubleshooting, Active directory, Desktop, Customer service, software configuration, Desktop troubleshooting, Help desk support, Pc troubleshooting, Ticketing system, mac, microsoft
Top Skills Details
Imaging,Hardware,Troubleshooting,Active directory,Desktop,Customer service,software configuration
Additional Skills & Qualifications
Communication Strong interpersonal skills with heavy focus on customer service Demonstrate sound written, oral and organizational skills Collaborate with local and remote teams using provided tools Consistently share solutions with peers Works effectively as an individual and as part of a team Comfortable training both small and large groups of people on new IT solutions Resource Management Complete assigned tasks on time Ability to follow documented commonly used concepts, practices, and procedures Ability to manage multiple constituencies, issues, priorities, projects and goals Adhere to team policies and organizational reporting structures Continuous Improvement Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Aug 23, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Onsite Tech Support - Associate is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution Analyze issues and formulate solutions Troubleshoot system, application and hardware issues Ensure customer is updated on ticket progress Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support Work directly with customers to solve problems Utilize internal IT Knowledge Base to both provide and find solutions to known issues Use external information to research and resolve issues when needed Consistently update the ticket tracking system with status and fixes Properly escalate issues to necessary parties as required Perform routine system maintenance on laptops and desktops Track computer assets according to organizational standards Perform backups and restores Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals. Perform installation and configuration of software including operating system, patches, and 3rd party products. Maintain established computer standards and participate in testing new standards
Skills
Imaging, Hardware, Troubleshooting, Active directory, Desktop, Customer service, software configuration, Desktop troubleshooting, Help desk support, Pc troubleshooting, Ticketing system, mac, microsoft
Top Skills Details
Imaging,Hardware,Troubleshooting,Active directory,Desktop,Customer service,software configuration
Additional Skills & Qualifications
Communication Strong interpersonal skills with heavy focus on customer service Demonstrate sound written, oral and organizational skills Collaborate with local and remote teams using provided tools Consistently share solutions with peers Works effectively as an individual and as part of a team Comfortable training both small and large groups of people on new IT solutions Resource Management Complete assigned tasks on time Ability to follow documented commonly used concepts, practices, and procedures Ability to manage multiple constituencies, issues, priorities, projects and goals Adhere to team policies and organizational reporting structures Continuous Improvement Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Aug 23, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.