Practice Manager

Job#: 2088258

Job Description:

PRACTICE MANAGER

WHO WE ARE

Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit

At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. That is why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.

Join us for career advancement, innovative solutions, and a supportive environment focused on your success.

JOB DESCRIPTION

Apex is seeking a Practice Manager with strong consultative skills to join the US & Canada Practice within Apex Systems' Solutions Delivery Organization. This role is focused on managing scalable and strategic technical engagements that span a wide range of customers and regions. This individual directs a nationwide group of expert IT engineers and consultants, making certain that the service provided to clients is of the highest standard.

RESPONSIBLITIES

Team Leadership & Operational Management

• Guide and oversee a geographically dispersed team of enterprise IT engineers and consultants.
• Maintain operational excellence and ensure Service Level Agreements are met.
• Promote a healthy work-life balance throughout the team.
• Support a culture rooted in collaboration, accountability, and continuous development.
• Present strategic plans and performance updates to executive leadership.

Customer Engagement & Delivery Excellence

• Develop and sustain robust relationships with customers through consultative and engineering support.
• Drive billable work and achieve an 80% utilization goal.
• Coordinate with multiple Microsoft managers to align resources with customer requirements.
• Establish the team as the trusted "Go-To" group for technical delivery.

Training & Development

• Create and deliver a thorough training program for both new and existing staff.
• Lead sessions on soft skills, cross-training, and re content.
• Provide regular mentorship to team members to ensure their growth and performance.

Performance & Metrics

• Monitor and report on accreditation benchmarks, team performance data, and customer satisfaction surveys.
• Respond to customer feedback and implement improvements based on survey insights.
• Present team achievements, trends, and areas for improvement using tools such as Excel, SharePoint, and Teams.

Strategic Expectations

• Work closely with Apex Systems to align the SDM framework with Mosa partner requirements.
• Support Apex's commitment to SDM readiness for upcoming contract opportunities.
• Drive improvements in key metrics like CPE utilization and delivery efficiency.
• Lead sales forecasting, pipeline management, and performance tracking
• Identify new business opportunities and lead proposal development for related services.

Practice Leadership & Growth

• Build, lead, and mentor a high-performing team of Salesforce practice consultants.
• Support the execution of the strategic roadmap for the Salesforce practice.
• Responsible for hiring, onboarding, and professional development of practice team members.
• Foster a Community of Practice that leads with innovation, collaboration, continuous improvement and revenue growth.
• Mentor Salesforce practice consultants on best practices, platform up-skilling, and delivery standards.

JOB REQUIREMENTS

• Bachelor's degree in computer science, Information Technology, or a related field.
• 8+ years of experience in technical delivery and operational leadership.
• Previous experience at Microsoft, ideally within the CSA Global Delivery Organization preferred.
• Strong business insight and the ability to collaborate with executive leadership, pod leads, and CSAMs.
• Outstanding communication skills and a collaborative, team-oriented mindset.
• Proficiency with Excel, SharePoint, Teams, and presentation platforms.
• Excellent communication skills to collaborate with technical and non-technical.

OUR COMPREHENSIVE BENEFITS:

• Competitive Salary
• Health, Dental and Vision Insurance
• Health Savings Accounts (HSA) with Employer Contribution
• Flexible Spending Accounts
• Long and Short-Term Disability
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Paid Parental Leave
• Wellness Incentives
• Vacation and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase
• Training and Advancement Opportunities
• Tuition Reimbursement
• Birthdays Off
• Philanthropic Opportunities
• Referral Program
• Partial Gym Membership Paid
• Team Building Events
• Discount Programs

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.