PrincipalITProgramManager Hybrid

We have Permanent role Principal IT Program Manager-Hybrid for our client at King of Prussia, PA. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Principal IT Program Manager-Hybrid- King of Prussia, PA

Location : King of Prussia, PA 19406 - Hybrid

Project Duration : 6+ months of contract

Pay rate : $60 to $90 an hour on W2

Job Summary

• We are seeking a highly accomplished Principal IT Program Manager to lead enterprise-scale technology programs that drive transformational business outcomes.
• This executive-level role demands 15 20+ years of progressive experience in program management, with a proven ability to orchestrate complex initiatives, manage cross-functional stakeholder ecosystems, and align technical delivery with strategic business goals.
• The ideal candidate will leverage established governance frameworks while ensuring end-to-end success across portfolios valued at $25M $100M+, providing strategic leadership across distributed teams and multifaceted organizational structures.

Key Responsibilities

Enterprise Portfolio Leadership & Governance

• Direct 10 15+ concurrent projects within large-scale portfolios, managing interdependencies across business units.
• Apply and evolve governance frameworks to ensure alignment, transparency, and cohesion across enterprise initiatives.
• Define and maintain program-level RACI matrices and escalation protocols impacting 1,000+ end users.
• Optimize resource allocation across project teams to maximize portfolio efficiency and strategic alignment.

Strategic Budgeting & Financial Oversight

• Oversee portfolios ranging from $25M to $100M+, ensuring fiscal discipline across multi-year transformations.
• Develop and manage complex budget strategies aligned with shifting organizational priorities.
• Lead business case development for initiatives exceeding $50M, including ROI modeling and executive presentations.
• Provide financial oversight, variance analysis, and contingency planning with regular C-suite reporting.

Advanced Resource Planning & Utilization

• Build and maintain long-range resource forecasting models for 3 5 year strategic programs.
• Monitor and optimize utilization across 50 100+ team members within matrixed environments.
• Assess resource constraints and their impact on delivery timelines and transformation goals.
• Lead capacity planning for shared enterprise resources and forecast future skill requirements.

Executive Stakeholder Engagement & Alignment

• Ensure strategic alignment across C-level sponsors and maintain consistent executive messaging.
• Facilitate board-level presentations and governance sessions for program updates and decisions.
• Resolve conflicting priorities across divisions and maintain executive commitment throughout program lifecycles.
• Provide strategic benefit realization updates and escalate enterprise-level conflicts as needed.

Benefits Realization & Strategic Value Delivery

• Lead post-implementation benefit tracking across all enterprise initiatives.
• Validate ROI and strategic value delivery against original business cases and evolving market conditions.
• Coordinate benefit realization across impacted business areas and communicate progress to stakeholders.

Executive Communications & Reporting

• Develop executive dashboards and strategic reporting tools for C-level visibility.
• Lead communication strategies across 200+ stakeholders and multiple organizational tiers.
• Present program status, risks, and strategic insights to executive committees and governance bodies.

Education and Experience

Bachelor's degree in Business, Information Technology, Engineering, or related field.

Preferred Qualification:

1. PM Team Leadership Experience

• Explicit requirement: "Provide guidance and mentorship to project managers and business analysts across the program portfolio"
• Why critical: This role coordinates 3-7 PMs managing individual projects
• What to look for: Candidate must clearly articulate managing multiple PMs, not just work stream leads

2. Portfolio-Level Program Management (3-7 Projects)

• Explicit requirement: "Oversee 3-7 related projects within a program portfolio, coordinating interdependencies"
• Why critical: Core function of the role
• What to look for: Evidence of managing multiple concurrent projects with cross-dependencies

3. Budget Management ($10-50MM)

• Explicit requirement: "Managing program portfolios in the $10-50MM range"
• Why critical: Financial accountability at scale
• What to look for: Specific dollar amounts or enterprise-scale program evidence

4. Resource Forecasting & Utilization Management

• Explicit requirement: "Develop and maintain comprehensive resource forecasting models"
• Why critical: Listed as major responsibility section
• What to look for: Forecasting methodologies, capacity planning, variance analysis

5. Spend Tracking & Effort Management

• Explicit requirement: "Track and monitor project-level spending and effort allocation"
• Why critical: Dedicated responsibility section
• What to look for: Effort tracking systems, spend variance analysis, contractor/vendor spend monitoring

6. Cross-Team Coordination

• Explicit requirement: "Facilitate alignment between business teams and technical teams"
• Why critical: Matrix organization requirement
• What to look for: Evidence of breaking down silos, coordinating across business units

7. Stakeholder Management Across Organizational Levels

• Explicit requirement: "Adapt communication style...for diverse audiences ranging from project teams to business management"
• Why critical: Reports to IT Director, interfaces with executives and line staff
• What to look for: Evidence of executive presentations AND technical team coordination

8. Program Governance & RACI Experience

• Explicit requirement: "Utilize existing program governance framework" and "Establish...portfolio-level RACI matrices"
• Why critical: Must work within your established frameworks
• What to look for: RACI/DACI experience, governance processes, escalation paths

9. 8-12+ Years Progressive Program Management

• Explicit requirement: Education and Experience section
• Why critical: Experience threshold
• What to look for: Career progression showing increasing responsibility

10. Enterprise Application/Integration Experience

• Explicit requirement: "Minimum 5 years managing enterprise application programs, system integrations"
• Why critical: Your environment (D365 CRM, call center systems, integrations)
• What to look for: ERP, CRM, or enterprise platform implementations

11. Risk & Issue Management (RAID)

• Explicit requirement: "Develop and maintain program-level risk registers and issue tracking systems"
• Why critical: Dedicated responsibility section
• What to look for: RAID methodology, risk mitigation strategies

12. Portfolio Reporting & Dashboards

• Explicit requirement: "Develop and maintain comprehensive portfolio status reports" and "Create management-level portfolio dashboards"
• Why critical: Dedicated responsibility section with team AND management reporting
• What to look for: Multi-level reporting systems, portfolio dashboards, PMO reporting

What are the nice to have for this role?

1. Benefits Realization Management

• Status: Major responsibility section BUT common gap in candidates
• Why nice-to-have: Can be developed; methodology-driven
• What to look for: Post-implementation value tracking, ROI measurement

2. PgMP or Advanced Certification

• Status: Preferred Qualifications
• Why nice-to-have: Demonstrates commitment but not required
• What to look for: PgMP, PfMP, or equivalent advanced credential

3. Master's Degree

• Status: Preferred Qualifications
• Why nice-to-have: Experience can substitute
• What to look for: MBA, MS in Technology Management

4. Digital Transformation Experience

• Status: Preferred Qualifications
• Why nice-to-have: Your AI exploration focus
• What to look for: Emerging technology adoption, innovation programs

5. Change Management Expertise

• Status: Preferred Qualifications
• Why nice-to-have: Supports adoption but not core function
• What to look for: OCM methodologies, stakeholder buy-in strategies

6. Call Center/CX Technology Experience

• Status: Implied by your organization focus, not explicit in JD
• Why nice-to-have: Domain knowledge is helpful but candidate can learn
• What to look for: Contact center platforms, CRM, digital engagement tools

7. Agile + Waterfall Experience

• Status: Required Qualifications mentions "both waterfall and agile"
• Why nice-to-have: Most enterprise PMs have hybrid experience now
• What to look for: Agile program management, hybrid delivery

8. Portfolio Management Tools

• Status: Preferred Qualifications
• Why nice-to-have: Tools can be learned
• What to look for: Clarity PPM, Service Now PPM, Plan view, Jira Align

9. Distributed Team Management

• Status: Required in Leadership section
• Why nice-to-have: Common in post-COVID era
• What to look for: Multi-time zone coordination, remote team leadership

10. Utility/Regulated Industry Experience

• Status: Not mentioned but relevant to Clients
• Why nice-to-have: Understanding of compliance environments
• What to look for: Utility, energy, or regulated industry background