Printer Associate (field service technician)

Duration: 12 months revolving (long-term + benefits)
Location: Bedford, MA

NO C2C NO Partnership.. Recruiters will be blocked

Summary: be able to do printer break-fix, repair printers, diagnose printers, fix printers, order parts as needed

Daily Responsibilities

• Respond to dispatched service and supply calls via Lexmark s systems within Service Level Agreement (SLA) timeframes.
• Diagnose, repair, and maintain Lexmark products and accessories to OEM quality standards.
• Maintain regular communication with customers regarding call acceptance, ETA, status, and closure.
• Provide assistance and training on customer products and features as needed.
• Perform device repairs and Total Service Call Procedures before leaving the customer site.
• Document all activities: call acceptance, status updates, call closure, debrief, and parts tracking.
• Manage local parts inventory and ensure proper documentation.
• Collect meter reads on devices when necessary.
• Maintain a professional appearance and communication style.

Additional Responsibilities

• Support special activities/projects as needed.
• Collaborate with Operations and Project Teams during print technology implementation:
• Inventory collection
• Move/Add/Delete/Change (MADC) tracking
• Consumables management
• Conduct Train-the-Trainer sessions for backup support.
• Help improve diagnostic processes and printer fleet optimization aligned with customer standards.

Experience & Skills

• 2 5 years of experience in printer or imaging device service preferred.
• Strong electro-mechanical aptitude.
• Excellent driving record and valid driver s license.
• Reliable transportation is required.
• Solid administrative and computer skills.
• Familiarity with Microsoft Office Suite and Lexmark products is desirable.
• Ability to lift up to 60 pounds regularly.
• Government background check required.

Personal Characteristics

• Strong written and verbal communication skills.
• High customer service orientation.
• Positive attitude and willingness to learn quickly.

Education

• High School Diploma or GED required.