Product Manager, Omni Fulfillment Supply Chain

Job#: 3014032

Job Description:
Position Summary

We are seeking a Product Manager to deliver innovative digital Omni Fulfillment experiences for a leading retail and ecommerce platform. In this role, you will collaborate with business, supply chain, engineering, and cross-functional teams to define and execute strategies that optimize fulfillment operations and post-purchase client experiences across web, iOS, and Android applications. You will drive seamless integration between front-end and back-end systems, ensuring a first-class, personalized experience for customers across multiple regions.

Key Responsibilities

• Support the overarching Omni Fulfillment strategy by identifying and prioritizing business needs and opportunities to maintain a competitive edge in ecommerce.
• Collaborate with key stakeholders, balancing competing interests and aligning partners around a clear product vision.
• Work closely with other Product Managers to leverage best practices for the omni shopping journey across web and app, including projects impacting stores and cross-channel experiences.
• Define and execute the strategy, roadmap, and delivery of core supply chain and post-purchase projects, ensuring alignment with company vision and business goals.
• Partner with internal supply chain teams to manage and optimize technical integrations (Commerce Tools, OMS, Narvar, Loqate, and 3PL systems) for seamless operations.
• Collaborate with engineering, design, QA, external vendors, and business teams to align priorities and ensure timely delivery of solutions.
• Troubleshoot system issues, implement solutions, monitor performance, and present metrics to senior management.
• Manage prioritization and trade-offs among customer experience, performance, and operational support.
• Develop business cases, including financial impact and benefits statements, to support new features and gain stakeholder buy-in.
• Write user stories within an Agile framework, including clear acceptance criteria.
• Partner with A/B testing teams to design and execute experiments that improve client experience and financial outcomes.
• Define, monitor, and analyze KPIs to measure success and inform data-driven decisions.
• Maintain comprehensive product documentation, user guides, and training materials for smooth adoption of new tools and features.
• Communicate product updates and progress to stakeholders and senior leadership through presentations and written reports.
• Champion a culture of continuous improvement by fostering a test-and-learn environment and optimizing processes and tools.

Requirements

• 3+ years of experience in supply chain product management, with a track record of contributing to technical software projects throughout the development cycle.
• Domain expertise in ecommerce, post-purchase client experience, and backend supply chain systems (OMS, ecommerce platforms).
• Proven ability to identify business objectives, develop strategies, and make reliable decisions during execution.
• Experience in a multi-channel retail environment or customer-focused technology products.
• Ability to meet critical deadlines, manage multiple projects, and work cross-functionally.
• Self-driven professional who operates effectively without close supervision.
• Strong problem-solving skills with the ability to provide solutions and recommendations quickly.
• Flexible and adaptable to changing priorities and business needs, with a strong bias for action.
• Excellent written and verbal communication skills; comfortable influencing executive-level management.
• Experience with Agile product development and proficiency in JIRA, Confluence, MS Office, Slack, MS Teams, Zoom, and other industry-standard tools.

Minimum Experience

• Bachelor's Degree (BA/BS) or equivalent experience; MBA preferred but not required.
• 3-7 years of experience in product management with a successful history of launching highly effective products for large transactional websites or comparable experience in a related field.
• 3-7 years of consumer-based online experience preferred.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.