Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Product manager
BSA
CHATBOT
TELEPHONIC
IVR
Telecom
Job Details
Position: Product Manager
Location: Sanjose, CA(onsite)
Duration: 12+ Months Contract
JD
- 5+ years of overall IT experience. 3 years as a Product Manager/BSA in a similar environment
- 3+ years supporting customer care-related functions.
- I have 3 years of experience configuring and managing systems like Phones, Chat, chatbots, and AI Solutions. Experience in Amazon Connect, Genesys, or LivePerson would be preferable.
- Ability to communicate effectively and experience in documenting requirements and specifications are essential.
- Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.
- Ability to balance multiple tasks/priorities, consistently meeting deadlines.
- Knowledge of SDLC and Scrum methodologies.
- Ability to build and manage cross-functional relationships.
Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.
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