Product Manager (Device Lifecycle Management)

Overview:

We are seeking a Senior Product Manager to lead Device Lifecycle Management (DLM) efforts within a high-impact organization supporting handset and supply chain operations. This role is pivotal due to an immediate need and requires a self-starter who can quickly ramp up and drive initiatives independently.

As the DLM Product Manager, you will oversee the product vision, roadmap, and agile execution of device and asset lifecycle processes - including activation, in-life management, warranty/insurance, repair/refurbishment, and reverse logistics. You'll also ensure seamless integration of these processes with enterprise systems like Oracle ERP.
Key Responsibilities:

• Own and manage the backlog for Device Lifecycle Management systems and enhancements.
  
• Collaborate cross-functionally with handset teams, accounting, operations, and IT.
  
• Translate business needs into detailed user stories and acceptance criteria.
  
• Drive agile sprint planning and delivery using Jira or similar tools.
  
• Ensure device serialization and lifecycle data integrates properly into financial systems.
  
• Lead process improvements for reverse logistics, repairs, warranty, and insurance workflows.
  
• Define and communicate roadmap, release plans, and dependencies to key stakeholders.
  
• Act as the primary product manager for DLM initiatives with minimal supervision.
  

Must-Have Qualifications:

• 5+ years of product management experience in supply chain, operations, or lifecycle management domains.
  
• Hands-on experience with Oracle ERP (ideally Oracle Fusion).
  
• Expertise in device or asset lifecycle workflows, including:
  
• Activation & provisioning
  
• Serialization & asset tracking
  
• Repair/refurbishment & reverse logistics
  
• Warranty & insurance processes
  

Proficiency in Jira or equivalent Agile backlog management tools.

Strong stakeholder management across IT, finance, and operations.

Ability to work independently in a fast-paced, dynamic environment
Nice-to-Have Qualifications:

• Background in the telecom industry or experience with device ecosystems.
  
• Familiarity with supply chain data flows and financial system integration.
  
• Experience leading programs that involve both physical and digital asset management.
  

Interested candidates should be ready to start by late September and participate in 2-3 interview rounds with senior leadership.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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