Product Owner - Salesforce

Description
Sr Product Owner, IT Enterprise Applications - Salesforce
TEKsystems
Information Technology
95381
USD $150,000.00/Yr.
USD $160,000
100% Onsite in Irvine, CA
Short term contract to hire

The Product Owner, IT Enterprise Applications - Salesforce transforms patient and provider experiences through innovative cloud solutions. The Product Owner has advanced expertise in Health Cloud, Data Cloud, and Service Cloud to lead the development and enhancement of Salesforce-based solutions. The role plays a crucial role in defining and driving the product roadmap, ensuring the successful delivery of high-quality products that meet customer needs and business objectives. The Product Owner drives cross-functional alignment, mentors junior Product Owners, and takes ownership of complex products or portfolios. This role requires a combination of strategic thinking, excellent communication skills, in-depth understanding of the product development lifecycle, and expert in Agile product delivery. The Sr Product Owner works closely with cross-functional teams, including engineering, design, and business stakeholders, to define requirements, prioritize features, and ensure seamless execution of initiatives.

Responsibilities
Define and articulate the product vision and roadmap for Salesforce Health Cloud, Data and Service Cloud implementations, aligning with business objectives and customer needs.
Collaborate with stakeholders such as healthcare providers, IT teams, and executives to gather and prioritize requirements, translating them into detailed Epics, Features and guiding user stories and technical specifications.
Drive the adoption and effective use of Health Cloud features, such as supporting contact center, patient management, care coordination, and provider collaboration tools to support improved healthcare outcomes.
Oversee the development and enhancement of Data Cloud for marketing capabilities to unify and activate data across systems, enabling advanced analytics, personalization, and increased operational efficiency.
Leverage Service Cloud functionalities, including case management, omni-channel support, and knowledge bases, to elevate both customer and patient support experiences.
Own and manage large, complex product backlogs with clarity, prioritization, and alignment to business value.
Drive strategic alignment across multiple teams and business units; work closely with cross-functional teams to ensure successful implementation of features and enhancements.
Facilitate roadmap planning, quarterly planning, and sprint reviews across teams; regularly communicate the product roadmap to internal teams and stakeholders.
Partner with the development teams during sprint planning to ensure a shared understanding of requirements, translating them into detailed Epics, Features and user stories.
Plan, sequence, coordinate and deliver high-impact product releases, considering dependencies and potential impacts on other teams and systems.
Define key performance indicators (KPIs) and monitor product metrics for assessment.
Utilize data-driven insights to inform decisions and continuously improve the product.
Act as liaison between technical and non-technical stakeholders, translating business needs into actionable requirements.
Communicate product updates, milestones, and changes to stakeholders; ensure timely delivery of product releases.
Provide thought leadership and influence across product domains; gather and incorporate feedback from various sources to enhance the product.
Lead and mentor Product Owners and team members, supporting their growth and product mindset.
Other duties and responsibilities as assigned.
Qualifications
Bachelor's degree in Engineering, Computer Science, Information Technology, Business or related field of study from an accredited college or university.
10+ years of professional experience, including 5+ years as a Technical Product Owner in Agile Development.
5+ years of experience leading and managing large projects with budgets of $1M or more and stakeholder management at all levels.
Certified Product Owner, Scale Agile Framework (SAFe) or 5+ years of related experience in Agile environment.
Experience utilizing different prioritization techniques such as MoSCow, Value vs. Effort, and Kano Model.
Demonstrated expertise in Salesforce Health Cloud, Data Cloud, and Service Cloud with a solid grasp of system documentation, including APIs, Pub/Sub architectures, and cloud environments such as AWS, Azure, and Google Cloud Platform.
Preferred
Master's degree in Engineering, Computer Science, Information Technology or related field of study from an accredited college or university.
Experience in the dental, healthcare or retail industry.
Experience working with multi-state healthcare services.
Knowledge/Skills/Abilities
Demonstrated ability to influence and drive outcomes across teams.
Ability to foster strong collaboration between support department teams for holistic product development.
Ability to stay informed of industry trends, emerging technologies, and the competitive landscape.
Ability to actively seek professional development opportunities and attend relevant events to stay updated.
Ability to share gained insights and knowledge with the team to foster a culture of continuous learning and innovation.
Demonstrated knowledge and understanding of Agile methodologies and championing best practices.
Demonstrated excellent interpersonal, verbal, written and presentation communication skills.
Ability to make data-driven decisions using an analytical mindset.
Familiarity with product management tools and software.
Ability to thrive in a fast-paced and collaborative environment.
Demonstrated advanced IT acumen with in-depth understanding of development principles and concepts.
Ability to transform complex technical information into clear, concise, and easily understood epics, features, and user stories for both technical and non-technical audiences.
Demonstrated ability to prioritize, manage risk, and track progress effectively within a large organization.
Ability to contribute to go-to-market strategies and support adoption planning in partnership with marketing, sales, and operations.
Top Skills Details
Product Owner, Salesforce, Agile ,Service Cloud, Contact Center
Additional Skills & Qualifications
Here's the maximum we can offer at this time:
For CA, Base of $150K + Bonus of $20K, totaling a $170K package
For TX, Base of $136k + Bonus of $20k, totaling a $156k package
For the right candidate, we're open to including an additional $10K bonus.
We are starting at the lower end of the range to preserve room for future growth in compensation. That said, this role has significant growth potential. Within a year, it could evolve into an overarching Product Manager position for an entire domain area, offering career growth and compensation. It would be helpful to know if there's any flexibility on the candidates who seemed to qualify for the role regarding salary expectations, so we can ensure alignment early and avoid it becoming a deal breaker later in the process.
This is a high-impact opportunity to lead Salesforce innovation at one of the fastest-growing healthcare support organizations in the country. They focus on helping dental and medical professionals deliver comprehensive patient care. Someone might want to work for Pacific Dental Services because they offer a supportive and collaborative environment, opportunities for training and professional development, and a focus on teamwork and patient-centric care. PDS also has a strong commitment to community involvement and provides opportunities for employees to give back, having been recognized multiple times for their civic engagement. They also offer competitive benefits packages, including health insurance, 401(k) matching, paid time off, and tuition reimbursement programs, including covering 100% of tuition for eligible team members pursuing a bachelor's degree online through their College Advancement Program.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $130000.00 - $150000.00/yr.
PDS, or Pacific Dental Services, offers team members a comprehensive package including medical, dental, vision, and 401(k) plans with company match, paid time off, sick days, a tuition-free undergraduate degree program, and discounted dental services. They also provide a benefits program with subsidized child and elder care, adoption assistance, and performance-based recognition programs.
Health & Wellness
Medical, Dental, and Vision Insurance: PDS provides comprehensive health insurance options.
Health Savings Account (HSA) / Flexible Spending Account (FSA): These accounts allow for pre-tax savings for eligible medical expenses.
Dental Services Discounts: Team members and their dependents receive significant discounts on dental and orthodontic services.
Financial & Retirement
401(k) Plan: Employees have access to a 401(k) retirement plan with a company matching contribution.
Disability Benefits: Short-term and long-term disability coverage is provided.
Performance Bonuses: Team members are eligible for performance-based bonuses.
Paid Time Off & Leave
Paid Time Off (PTO): Includes vacation, holidays, and sick days.
Paid Volunteer Time: Opportunities are available for paid volunteer time.
Family and Medical Leave: Benefits for family medical leave and maternity/paternity leave are available.
Career Development & Education
College Advancement Program: Eligible team members receive 100% tuition coverage for an undergraduate degree from Arizona State University's online program.
Tuition Reimbursement: Reimbursement for education costs from other accredited universities is available.
Continuing Education (CE) Courses: Complimentary CE courses are provided to support the ongoing development of clinicians.
Family & Parenting
Subsidized Child and Elder Care: Access to subsidized back-up child and elder care services.
Adoption Assistance: Support is offered for adoption-related expenses.
Dependent Care Flexible Spending Account (FSA): Allows for pre-tax savings to cover eligible dependent care costs.
Workplace Type
This is a fully onsite position in Irvine,CA.
Application Deadline
This position is anticipated to close on Sep 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.