Production / Technical Support

Overview

On Site
$28.41 - $40.58 hr
Full Time
Contract - W2
Contract - Independent
Contract - 12+ mo(s)

Skills

Public Relations
Technical Support
Incident Management
Management
Disaster Recovery
Research
Regulatory Compliance
Computer Hardware
Recovery
Real-time
Issue Resolution
Shell Scripting
Data Management
Extract
Transform
Load
Problem Management
Communication
Unix
Database
Data Processing
Job Scheduling
ITIL

Job Details

Title: Production / Technical Support

Location:Plano, TX (Onsite)
Employment Type: contract

Compensation
Pay Range:$28.41-$40.58 Per HR

Description
Ensure availability and reliability of production applications within a line of business.
Perform daily tasks aligned with key services such as monitoring and incident management.
Provide on-call support and coordinate with various support teams.
Communicate the overall status and health of applications to business lines and management.
Identify areas for improvement in monitoring and application stability.
Participate in disaster recovery and application recovery exercises.
Demonstrate excellent communication skills with both technical and non-technical partners.

Key Responsibilities
Research, triage, and resolve defects and compliance issues.
Troubleshoot, analyze, and resolve issues using advanced query and programming skills.
Work closely with infrastructure and development teams for software and hardware upgrades.
Restore and triage technical service issues in real-time.
Assess severity, gather impacts, and engage necessary support teams for timely issue resolution.
Communicate effectively with team members and express new ideas and concerns.
Handle incident and problem management tasks efficiently.

Qualifications
Experience with Unix and Shell Scripting.
Experience with databases and data management tools.
Experience in data processing and ETL tools.
Familiarity with monitoring and job scheduling tools.
Understanding of ITIL concepts like Incident and Problem Management.
Excellent verbal and written communication skills.
Ability to work independently and take ownership of tasks.

Core Technologies
Unix | Databases | Data Processing | Monitoring Tools | Job Scheduling Tools | ITIL

Benefits
Learn more about our benefits offerings here

EEO Statement
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.