Job Title Production Specialist - Monitoring & Stability
Corporate Title Assistant Vice President
Location Jacksonville
Overview As a Production Specialist in Monitoring & Stability, you will play a critical role in ensuring the delivery and reliability of Information Technology (IT) services across the organization. You will be part of a global, 24/7 level 2 operations team that supports key end-user platforms including desktop, email, enterprise voice, mobility, and unified communications. You will help drive incident resolution, service improvement, and performance analytics while collaborating with cross-functional teams. Your leadership and technical insight will directly impact service quality and operational efficiency across the Bank.
What We Offer You - A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift and volunteer programs
What You'll Do - Lead the U.S.-based Level 2 Monitoring & Stability team, ensuring effective incident and request management aligned with service level agreements
- Coordinate training and cross-functional collaboration to enhance team capabilities and product knowledge
- Oversee customer service delivery by monitoring incident queues and ensuring timely, considerate support
- Analyze issue trends and develop preventative solutions, including process improvements and automation opportunities
- Maintain compliance by following established guidelines and controls across all support processes
- Build and manage relationships with stakeholders including Site Reliability Engineering, product management, business users, and internal support teams
Skills You'll Need - Proficiency in supporting end-user platforms such as Windows 10, Microsoft Teams, Exchange Online, and Office 365
- Hands-on experience with incident tracking tools like ServiceNow and performance analytics platforms
- Familiarity with ITIL-based service management practices and change management processes
- Working knowledge of Microsoft Power Apps and ServiceNow Platform Analytics
- Experience in performance optimization and improving the efficiency of processes and services using Platform Analytics (i.e. within Service Now)
Skills That Will Help You Excel - Strong leadership and team development capabilities in a matrixed or virtual environment
- Proactive, customer-focused mindset with a drive for continuous improvement
- Excellent communication and stakeholder management skills
- Ability to identify automation opportunities and contribute to artificial intelligence-driven processes
- Open, transparent working style with a focus on collaboration and initiative
Expectations It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $78,000 to $111,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authenti-cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees
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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view "Deutsche Bank's Equal Opportunity Policy Statement" and the following notices: "EEOC Know Your Rights" ; "Employee Rights and Responsibilities under the Family and Medical Leave Act" ; and "Employee Polygraph Protection Act" .
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