Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Production Support
IBM Tririga
Dynatrace
Job Details
Hi,
The following requirement is open with our client.
Title : Production Support
Location : Austin, TX (Onsite)
Duration : 12+ Months
Visa Status : H1B, EAD
Job Description
- Act as the first point of contact for client-reported issues.
- Triage, troubleshoot, and resolve application issues based on predefined knowledge base and procedures.
- Collaborate closely with client on L2 Support issues and escalate issues to the development team (Tier 3) when necessary.
- Provide timely updates to the client on issue resolution status.
- Create and update knowledge base articles for recurring issues.
- Perform root cause analysis for recurring issues and recommend process improvements.
- Assist with testing and validating minor system changes or patches.
- Participate in training sessions and knowledge transfers.
Must Have:
- IBM Tririga
- Dynatrace
- Production Support
Thanks & Regards
Prasanna M
Technical Recruiter
ASCII Group, LLC
38345 W 10 Mile Rd, Suite 365, Farmington, MI 48335, US Mobile:
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