Overview
Skills
Job Details
Job Title: Production Support Analyst
Location: Orlando, FL (Onsite - Hybrid model)
Job Description:
Develop and implement pipelines that extract, transform, and load data into an information product that helps the organization reach its strategic goals
Create and maintain scalable, high-performance data extract jobs
Translate complex technical and functional requirements into detailed designs
Ability to research, analyse and resolve operational issues in a timely manner
Provide root cause analyses to identify and proactively prevent future issues
Strong experience in working with large volumes of data to include integration, architecture, cleansing, and engineering
Knowledge of production support concepts such incident reporting, testing, debugging, monitoring, and audits
Working knowledge of APIs and Javascript
Skill in creating and maintaining technical documentation to include runbook creation for routine or repeatable operations
Possess excellent interpersonal skills to include teamwork, facilitation, and negotiation
Ability to work independently or as part of a team to resolve issues
Effective written and verbal communication skills
Demonstrate an ability to work under pressure, manage competing priorities and meet or exceed expectations regarding issue identification, resolutions and communication.
Actively own and coordinate issue resolution between departmental and support partners
Prioritize issues in alignment with Marketing and other affiliated partners who are dependent on issue resolution
Assess issues and communicate an ETA for issue resolution based on agreed-upon time frames to the appropriate CE and departmental partners
Communicate resolution of issues with CE and departmental partners based on agreed-upon time frames
Develop and maintain data pipelines using ETL processes
Automate File upload monitoring
Required skills and qualifications.
3 years' Experience with Snowflake SQL
2 years' experience with Tableau
1 year Experience with Python
1 year experience with Smartsheet Data mesh
Understanding of data-warehousing and data-modeling techniques
Knowledge of industry-wide visualization and analytics tools including Tableau
Good interpersonal skills and positive attitude
Ability to develop effective working relationships
Mus have: High-level scope of work and the skillset required.
4-5 years' experience having worked extensively on SnowSQL, ETL development, Tableau and decent knowledge in API building using java script.
Comments for Suppliers:
High-level scope of work and the skillset required. 4-5 years' experience having worked extensively on SnowSQL, ETL development, Tableau and decent knowledge in API building using java script.