Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Skills
JD
Credit Cards
ISO 9000
Fraud
Production Support
Customer Relationship Management (CRM)
Writing
SQL
Unix
Collaboration
Communication
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Authorization
Microsoft Exchange
Computer Networking
Interfaces
Database
Splunk
3D Computer Graphics
ICS
Management
Auditing
Regulatory Compliance
Reporting
Python
Job Details
Role: Production Support Consultant with Credit Card functionality
Locating: Riverwood IL - Hybrid
Contract: Long Term
JD:
Production Support Consultant with Credit Card functionality like Auth Transaction Flow, Clearing, Settlement, Dispute, Chargeback life cycle, Pre-Auth + ISO8583 standards+ Card Fraud processing Exp.
Skills Required -
More Details:
Locating: Riverwood IL - Hybrid
Contract: Long Term
JD:
Production Support Consultant with Credit Card functionality like Auth Transaction Flow, Clearing, Settlement, Dispute, Chargeback life cycle, Pre-Auth + ISO8583 standards+ Card Fraud processing Exp.
Skills Required -
- In-depth understanding of Cards functionality like Auth Transaction Flow, Clearing, Settlement, Dispute, Chargeback life cycle, Pre-Auth, etc as well as ISO8583 standards.
- Understanding of card fraud processing.
- Good experience is working with production support teams and use the tools effectively.
- Strong Experience in Client management activities.
- Good knowledge in writing SQL Queries and UNIX Commands.
- Excellent coordination and communication skills
- Should have good expertise in Excel, PowerPoint and basics of Data Visualization.
More Details:
- Addressing technical and functional issues raised by Partners, Account Executives, and other support teams.
- Engage with partners, service providers and other support teams to facilitate the resolution of incidents and seeking any help required.
- Independently handling business/tech queries on Authorization, Clearing & Settlement, Disputes, Dynamic Key Exchange & Networking interfaces by accessing various database, knowledge articles & tools like Splunk etc.
- Work closely with the 'Products' team to understand new services and features, providing valuable feedback. (e.g. DPAS, ProtectBuy (3D Secure))
- Integrate with other ICS teams to support automation, report generation, adhock batch monitoring activities.
- Manage both internal and external stakeholders, ensuring auditing and process compliance reporting are conducted effectively.
- Automation activities (MS Power automate, Xls & python).
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