Program Manager, Global Service Desk Jobs in 20850

1 - 20 of 80 Jobs

Service Desk ManagerJob Title - Service Desk Manager

Randstad DigitalCompany Name - Randstad Digital

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Alexandria, Virginia, USA

Contract

job summary: The IT Service Manager oversees service and business level agreements, manages the Help Desk's service operation management system, and supervises the IT Help Desk. The incumbent in this job class is responsible for achieving the City's IT customer service levels as defined by ITS service operation standards and the Help Desk's Key Performance Indicators (KPI's) and for providing overall leadership and oversight to the IT Help Desk staff. Contacts are with departmental coworkers an

Enterprise Service Desk ManagerJob Title - Enterprise Service Desk Manager

General Dynamics Information TechnologyCompany Name - General Dynamics Information Technology

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Washington, District of Columbia, USA

Full-time

We are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful can

Deputy Service Desk Manager - Active DOD SecretJob Title - Deputy Service Desk Manager - Active DOD Secret

Prism, Inc.Company Name - Prism, Inc.

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Arlington, Virginia, USA

Full-time

PRISM seeks a driven and experienced Service Desk Manager to lead our team in providing exceptional technical support to our internal users. You will be responsible for overseeing the service desk's day-to-day operations, managing a team of technicians, and ensuring that our service desk processes are efficient and effective. Responsibilities: Manage and lead the service desk team, including performance evaluations, coaching, and development.Establish and maintain high standards for customer ser

System Operations Service Desk (SOSD) Deputy Manager - Must have an active Secret clearanceJob Title - System Operations Service Desk (SOSD) Deputy Manager - Must have an active Secret clearance

Epic Systems, Inc,Company Name - Epic Systems, Inc,

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Arlington, Virginia, USA

Contract

Must have an active Secret clearance and be able to obtain a TS/SCI clearance and DHS Suitability Job Title: System Operations (SysOps) Service Desk (SOSD) Deputy Manager Work Location: Arlington, VA Epic Systems is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats. Epic is seeking a System Operation

Manager, IT Service Desk TechnologiesJob Title - Manager, IT Service Desk Technologies

Marriott InternationalCompany Name - Marriott International

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Remote or Bethesda, Maryland, USA

Full-time

Job Number 24072147 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Manager of IT Service Desk Technologies is a key leadership role responsible for guiding the design, implementation, and ongoing enhancement of our organization's IT Service Management (ITSM) framework. This individual will serve as the drivi

Regional Manager, Global Service ProviderJob Title - Regional Manager, Global Service Provider

World Wide TechnologyCompany Name - World Wide Technology

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Remote

Full-time

Regional Manager Candidates need Global Service Provider experience Why WWT? Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced h

Program Manager for global computer technology company in Reston, VAJob Title - Program Manager for global computer technology company in Reston, VA

OSI Engineering, Inc.Company Name - OSI Engineering, Inc.

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Reston, Virginia, USA

Contract

Program Manager for global computer technology company in Reston, VA. This team is seeking a program manager to support the cloud security team. The candidate's responsibilities include setting security standards, authorizing exceptions to policies, and ensuring compliance with commitments made by individuals granted exceptions. Key projects for this role involve triaging exception requests, conducting initial analyses, and performing tier 1/tier 2 triage. Responsibilities: Manage the existing

Service Desk ManagerJob Title - Service Desk Manager

Top Prospect GroupCompany Name - Top Prospect Group

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Remote or Hanover, New Jersey, USA

Contract

If you re passionate about service excellence and skilled in managing contact center teams, we want to hear from you! Contract to Hire-Must be able to convert to W2 Full Time- Mon-Fri Hybrid/Remote Great Benefits + Bonus for Perm! $65/hr ServiceNow, Major Incident Management, manage team, escalations We are seeking a highly motivated and experienced IT ServiceDesk Manager to oversee and optimize our Contact Center Operations. The Service Delivery Manager will be accountable for break/fix esca

Program Manager for global computer technology company in Redmond, WA.Job Title - Program Manager for global computer technology company in Redmond, WA.

OSI Engineering, Inc.Company Name - OSI Engineering, Inc.

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Remote

Contract

This team is seeking a Research operations Program manager to help to build and scale global research programs to strengthen the impact of our world-class UX Research team. We do this by implementing operational systems, connecting teams and knowledge, and problem-solving operational hurdles to enable Researchers to do their most impactful work. This role will manage and build operational processes and programs within the Participant Management team. This will require working closely with Resear

Program Manager for Global Computer Tech Company in Redmond, WAJob Title - Program Manager for Global Computer Tech Company in Redmond, WA

OSI Engineering, Inc.Company Name - OSI Engineering, Inc.

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Remote

Contract

This team is seeking a Program Manager to lead a crucial role in a multifaceted project aimed at improving rural healthcare through technology and security improvements. Responsibilities include offering free security assessments and training to rural hospitals, conducting detailed assessments and remediation for a selected group of hospitals, and overseeing an AI Innovation Lab for rural hospitals in collaboration with a consulting firm. The role is expected to dedicate 50-70% of its time to th

Senior Watch Officer (SWO) / Active Top SecretJob Title - Senior Watch Officer (SWO) / Active Top Secret

PeratonCompany Name - Peraton

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Arlington, Virginia, USA

Full-time

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space,

Information Technology Support, Lead SpecialistJob Title - Information Technology Support, Lead Specialist

PeratonCompany Name - Peraton

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Washington, District of Columbia, USA

Full-time

Cyber Incident Response Analyst - Service Desk / Active Top SecretJob Title - Cyber Incident Response Analyst - Service Desk / Active Top Secret

PeratonCompany Name - Peraton

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Arlington, Virginia, USA

Full-time

Junior Application Service Desk AnalystJob Title - Junior Application Service Desk Analyst

Tria FederalCompany Name - Tria Federal

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Vienna, Virginia, USA

Full-time

Hybrid Vienna, VA Full TimeActive Secret Clearance * * ship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time. Who We Are: Tria Federal (Tria) is the premier middle-market IT and Advisory services provider delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. With a future-forward vision and a mission rooted in

Service Desk Team LeadJob Title - Service Desk Team Lead

PeratonCompany Name - Peraton

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Washington, District of Columbia, USA

Full-time

Technical Help Desk ProfessionalJob Title - Technical Help Desk Professional

General Dynamics Information TechnologyCompany Name - General Dynamics Information Technology

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Beltsville, Maryland, USA

Full-time

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at our state of the art facility in Beltsville, MD. At GDIT, we foster a peo