Program Manager (Tax Systems)

  • Baltimore, MD
  • Posted 2 hours ago | Updated 2 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Application Development
Budget
Business Process
Business Strategy
Collaboration
Communication
Computer Science
Contract Management

Job Details

We are looking for a Program Manager (Tax Systems) for our client in Baltimore, MD
Job Title: Program Manager (Tax Systems) Job Location: Baltimore, MD Job Type: Contract Job Description: Pay Range: $80hr -$80hr
Responsibilities:
  • Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure.
  • Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
  • Governance & Leadership: Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and City Council.
  • Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s).
  • Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.
  • Financial Oversight: Manage the multi-million dollar program budget. Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.
  • Stakeholder Engagement: Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public.
  • Proactively manage expectations and build consensus.
  • Organizational Change Management (OCM): Champion and co-lead a comprehensive OCM strategy.
  • Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.
  • Risk & Issue Management: Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political).
  • Manage and resolve escalated issues from individual project teams.
  • Team & Resource Management: Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants.
  • Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).
  • Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.
Minimum Education and Experience Requirements:
  • Technical background including a Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience will also be considered.
  • Program Management 5 years.
  • Progressive experience in managing large scale, complex technical transformations 10 years.
  • Experience in financial systems is preferred.
  • Application Development or Data Analysis backgrounds preferred along with experience managing SaaS vendors.
Required Skills, Knowledge, and Abilities:
  • Leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate the application team, and maintain alignment with the business strategy.
  • Demonstrated knowledge of popular SDLC models, process, deliverables, and application.
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