Program Manager

Position: Program Manager

Type of hire: FTE

Location: Delaware/NY/NJ (either of the locations but only local)

Job Summary

We are seeking a strategic and results-driven Program Manager with a strong background in Managed Services to oversee and coordinate multiple related projects that align with our organization s long-term goals. This role involves managing cross-functional teams, ensuring service delivery excellence, and driving operational efficiency across managed service engagements.

Key Responsibilities

Program Oversight & Strategic Alignment

• Lead and manage multiple interrelated projects under a unified program strategy.
• Ensure all projects align with the organization s strategic objectives and client expectations.
• Develop and maintain program roadmaps, timelines, and performance metrics.

Managed Services Delivery

• Oversee the delivery of managed services including IT infrastructure, cloud services, application support, and cybersecurity.
• Ensure SLAs, KPIs, and compliance standards are consistently met or exceeded.
• Collaborate with service delivery teams to optimize processes and improve customer satisfaction.

Stakeholder Engagement & Communication

• Act as the primary point of contact for internal and external stakeholders.
• Provide regular updates on program status, risks, and performance metrics.
• Facilitate executive-level reporting and governance reviews.

Resource & Budget Management

• Allocate resources effectively across projects and service lines.
• Develop and manage program budgets, forecasts, and financial reporting.
• Identify cost-saving opportunities and drive operational efficiencies.

Risk Management & Compliance

• Identify and mitigate risks across the program lifecycle.
• Ensure compliance with contractual obligations, industry standards, and regulatory requirements.
• Implement governance frameworks and audit controls.

Qualifications

• Bachelor s or Master s degree in Business Administration, Information Technology, or related field.
• 5+ years of experience in program management, with at least 2 years in Managed Services.
• Strong understanding of ITIL, service delivery models, and enterprise IT environments.
• Proven experience managing cross-functional teams and complex programs.
• Certifications such as PMP, PgMP, or ITIL are highly desirable.

Key Skills

• Strategic planning and execution
• Leadership and team management
• Budgeting and financial acumen
• Risk assessment and mitigation
• Excellent communication and stakeholder management
• Familiarity with tools like Jira, ServiceNow, MS Project