Program Manager

We are looking for an experienced and highly organized Program Manager to lead the launch/ongoing management of a critical new program. This role involves driving significant impact by facilitating collaboration between key internal and external stakeholders to expand our reach and achieve strategic business goals.

Key Responsibilities

• Program Leadership & Ownership: Act as the primary point person for a new program, ensuring its successful launch and ongoing operation.
• Departmental Coordination: Drive extensive coordination and communication between internal teams and external partners. This includes aligning on strategies, timelines, deliverables, and issue resolution.
• Project Planning & Tracking: Develop and maintain comprehensive project plans, including detailed timelines, milestones, resource allocation, and dependencies. Proactively track progress against the plan, identify potential risks, and implement mitigation strategies.
• Communication & Reporting:
• Prepare and deliver clear, concise, and impactful executive-level communications to inform stakeholders on program status, key decisions, and performance.
• Facilitate regular meetings with internal and external partners, ensuring productive discussions and documented outcomes.
• Serve as the central hub for all program-related information, ensuring transparency and alignment across all parties.
• Relationship Management: Build and foster strong, collaborative relationships with counterparts at partner organizations, acting as a trusted partner in achieving program goals.
• Problem Solving: Identify and address operational challenges, process inefficiencies, and potential roadblocks, working collaboratively to find effective solutions.
• Process Improvement: Continuously seek opportunities to optimize program processes and workflows to enhance efficiency and effectiveness.

Qualifications

• Bachelor's degree in Business, Marketing, Project Management, or a related field.
• 10+ years of proven project management experience, preferably in a cross-functional or multi-company environment.
• Demonstrated ability to manage complex projects with multiple stakeholders.
• Exceptional communication skills, both written and verbal, with a strong ability to tailor messages to different audiences, including executive levels.
• Proficiency in project management software (e.g., Jira, Asana, Microsoft Project, Smartsheet) and Microsoft Office Suite (Excel, PowerPoint, Word).
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently, prioritize effectively, and manage multiple initiatives simultaneously in a fast-paced environment.
• A proactive, problem-solving mindset with a strong sense of ownership and accountability.

Bonus Points If You Have

• PMP or equivalent project management certification.
• Experience working with large external partners.