Program Senior Quality Analyst

Transform technology into opportunity as a Program Senior Quality Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Program Senior Quality Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Program Senior Quality Analyst joining our team to oversee an upcoming opportunity supporting a cabinet level Government Agency with a vital national Mission centered on the concerns of the Nation's energy and environmental resources.

HOW A PROGRAM SENIOR QUALITY ANALYST WILL MAKE AN IMPACT:

• Point of Contact for overall Contractor performance and quality assurance as specific in the performance measures and metrics contained in each BPA Order
• Responsible for service support and service delivery adjustments, corrections, and improvements by developing, implementing, and maintaining continual service improvement processes
• Responsible for improvements by developing, implementing, and maintaining continual service improvement processes
• Responsible for reporting Contractor performance on a regularly scheduled basis
• Responsible for providing corrective action plans for any IT service that performs below its established standard
• Ensures customer feedback is collected and utilized to develop customer centric IT solutions, enabling continuous improvement of the customer experience

WHAT YOU'LL NEED TO SUCCEED:

Education:

• Bachelor's or equivalent in Computer Science, Software Engineering, Business Administration, Management or another scientific of technical discipline

Required Experience:

• 10+ years of relevant professional work experience

Required Technical Skills:

• Strong working knowledge of the following:
  • MS Office suite, including Word, complex Excel files, and PowerPoint
  • MS Project
  • ServiceNow

Required Skills and Abilities:

• Must possess at least one of these certifications:
  • PMP
  • Lean Six Sigma Black Belt
  • ITIL Intermediate, Expert, or Master-Level
• Demonstrated experience with hiring staff against GSA schedule labor category descriptions and qualifications
• Experience with BPA contract vehicles and task based ordering
• Demonstrated leadership skills
  • Additional Requirements:
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    • Need to identify 3 relevant projects in which you participated in the past 5 years that were supported/completed by candidate:
      • Provide information for potential reference checks (telephone number, title, value and scope of work, completion date, POC information); please describe your role in the project
    • Need to provide 3 business references for potential government vetting (can be same as project experience references)

Security Clearance Level:

• Possess Q or TS level clearance (or their equivalency), ability to obtain a Q level clearance within six (6) months after contract award
  • Applicant must be eligible to attain and maintain such clearance as a condition of employment

Preferred Skills and Experience:

• Cabinet-level Government Agency performance management experience highly desirable
• Possessing a SAFe or Agile certification (any level)

Location:

• On-site in Washington, D.C.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT #GDITCareers #ServiceNow #itil #pmp

Work Requirements

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Years of Experience
10 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.