Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Cross-functional collaboration
organization
multitasking
prioritization
professional communication
phone communication
email communication
business correspondence
sales order processing
error handling
SOP compliance
quality control
service quality
legal compliance
SOX compliance
trade compliance
FDA regulations
DEA regulations
inquiry resolution
export documentation
import/export issue resolution
record keeping
GxP compliance
data analysis
process improvement
project support
issue/dispute management
claims processing
certificate of destruction
recall support
system testing
policy adherence
SLA compliance
order accuracy
compliance training
SOP development
document management
flexibility
adaptability.
Job Details
Please note that this is a 1 year contract position.
Top Three Skills:
- Cross-functional collaboration skills
- Highly organized with the ability to handle multiple tasks simultaneously and effectively prioritize
- Ability to communicate professionally and effectively through multiple channels (i.e. phone, email, and other business correspondence)
Job Description:
- Entering sales orders, running order hold and error handling reports, satisfying special affiliate requirements/requests (i.e. specific lot/dating, etc.) in accordance with defined processes (SOP s), policies, quality controls, service quality guidelines and legal compliance activities (i.e., SOX, trade compliance, FDA, DEA).
- Ensures completion of inquiry/service requests (i.e. order status, stock availability, requests for documentation, etc.) to fulfillment to maintain a closed-loop process.
- Provides required Export documentation in advance of shipment arrival to prevent customs clearance delays, collaborating across multiple internal/external business partners to resolve import/export issues.
- Maintains detailed records in compliance with applicable GxP, SOX, safety and environmental requirements.
- Candidate will communicate action plans and resolution to affiliates and leadership as well as think and communicate cross-functionally with data to investigate, research and resolve all exceptions promptly and accurately.
- Supports implementation of process improvements and projects as advised, ensuring clear and timely communication on status to key partners.
- The candidate will also perform issue/dispute management (claims, returns authorization processing, certificate of destructions, etc.) using the Export Edatabase application; and support recall activities and system testing as needed.
- Adheres to all policies, procedures, and service level agreements for the supported franchises and ensuring order accuracy for reporting.
- Completes required compliance trainings by assigned due date.
- Builds and maintains Standard Operating Procedures in relevant Document Management System.
- May be advised to work non-standard hours due to Global affiliate business needs and may be asked to perform other assignments as needed.
Applicants must provide their phone number. Reference job number is A4986
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