Overview
On Site
Contract - W2
Skills
IBM
Oracle Management Server
Network
Reporting
Embedded Systems
Process Modeling
Scalability
Operational Efficiency
Quoting
Stakeholder Engagement
Sales
Marketing
Resource Management
Risk Management
KPI
Recovery
Budget
Project Management
Customer Relationship Management (CRM)
Customer Experience
Salesforce.com
Point Of Sale
Enterprise Resource Planning
Communication
Leadership
Stakeholder Management
Management
Clarity
PMP
Job Details
We are seeking a strategic and execution-focused Project Manager to lead a high-impact initiative that integrates Salesforce and IBM Sterling OMS quoting systems while transforming the customer experience across our showroom network. This role is responsible for driving both technical delivery and experiential outcomes, ensuring that every customer touchpoint-from pre-visit to post-visit-is seamless, scalable, and conversion-ready.
The ideal candidate will be a proactive leader who can manage ambiguity, align cross-functional teams, and maintain clear visibility into project health. They must be capable of reporting status accurately to director-level stakeholders and taking decisive action to get the project back on track when needed. Key Responsibilities:
Customer Experience Transformation
The ideal candidate will be a proactive leader who can manage ambiguity, align cross-functional teams, and maintain clear visibility into project health. They must be capable of reporting status accurately to director-level stakeholders and taking decisive action to get the project back on track when needed. Key Responsibilities:
Customer Experience Transformation
- Oversee the implementation of showroom enhancements including scan-to-quote, sample selection, and self-service capabilities.
- Ensure customer experience goals are embedded in technical requirements and process design.
- Partner with business leaders to identify and remove obstacles to showroom scalability and operational efficiency.
- Own end-to-end delivery of the quote-to-order integration and showroom transformation.
- Develop and manage detailed project plans, timelines, and budgets through December 2025 and possibly into Q1-2026.
- Coordinate phased implementation across quote integration (Phase 1) and showroom experience (Phase 2).
- Provide clear, consistent updates to director-level and executive stakeholders.
- Facilitate alignment across sales, marketing, IT, showroom operations, and external consultants.
- Escalate risks and issues with actionable recovery plans.
- Lead a blended team of internal staff and external consultants, including Business Analysts, Technical Analysts, Developers, and Testers.
- Ensure roles, responsibilities, and deliverables are clearly defined and professionally communicated.
- Monitor project health using KPIs and milestone tracking.
- Identify risks early and implement mitigation strategies.
- Drive recovery efforts when timelines, scope, budget, or quality are at risk.
- 7+ years of experience in project management, preferably in CRM/ERP integration and customer experience transformation.
- Proven success managing cross-functional teams and external vendors in complex enterprise environments.
- Some understanding of Salesforce, POS and ERP platforms.
- Exceptional communication, leadership, and stakeholder management skills.
- Demonstrated ability to manage ambiguity and drive clarity in evolving environments.
- PMP or equivalent certification preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.