Overview
Skills
Job Details
Required Skills:
· Minimum 2-5 years’ experience using Agile/Scrum Development Methodology with CSM Certifications
· Minimum 2-5 years’ experience with PMI’s Project Management deliverables
· Strong written and verbal communication skills
· Demonstrates experience facilitating meetings and an understanding of facilitation techniques
· Ability to work in a team environment as well as independently within established guidelines
· Process a fundamental understanding of end-to-end customer experience integration and dependencies
· Experience writing user stories with clearly defined acceptance criteria
· Ability to facilitate UAT efforts
· Experience at refinement, story splitting, estimation, velocity, retrospectives, and other scrum techniques
· Experience in creating documentation such as project charter, risk analysis, stakeholder analysis and engagement, decision logs, project estimation and timelines, project status reports, road maps, project close out reports
· Experienced in leading CRM-focused projects, overseeing end-to-end implementation, optimization, and integration of CRM platforms to support business objectives.
· Skilled in managing stakeholder expectations, coordinating cross-functional teams, and leveraging CRM insights to inform strategy and improve customer experience.
Required Technical Skills:
· Ability to grasp technical concepts and communicate to developers in a .NET based development environment
· Experience using Microsoft Azure DevOps, or equivalent software, to manage user stories and sprint backlogs.
· Proficiency with leading CRM systems (Microsoft Dynamics 365) including configuration, data structures, workflows, and integrations.
Preferred Experience:
· Experience working with education software systems at school, district, or state levels.
· Knowledge of data warehousing and reporting
· Proficient in using Asana and Azure DevOps Boards to manage project timelines, assign and track tasks, monitor progress, and facilitate cross-functional team collaboration throughout the project lifecycle.
Requirements
Top Skills & Years of Experience:
· Minimum 2-5 years' experience using Agile/Scrum Development Methodology
· Minimum 2 -5 years’ experience in PMI- Project Management Methodology (Defining Scope, Stakeholder Analysis, RACI, Project Charter, Project Estimations, Risk Assessments, Budget tracking etc..)
· Minimum 2-5 years' Prepare business requirements and functional specifications
· Minimum 2-5 years' Ability to effectively refine and maintain a product backlog