Property Systems Technical Engineer

Note: Must work 4 AM - 1 PM CST hours Must be able to work REMOTE Must be able to be on rotational On-Call on weekends

Job Description:

PURPOSE:

The Property Systems Technical Engineer assume responsibility in either support or project engineering roles.

In both the roles the Property Systems Technical Engineer will communicate with various teams to deliver the required tasks towards Property Systems implementation and operation.

Those include incident management tasks and ITIL best practices for Property Systems Technical Engineers allocated to support and project specific tasks and runbook implementation for those allocated to the project team.

They acquire knowledge from all available channels and share with colleagues in order to improve the knowledge level of the Property Systems team.

They are self-driven, motivated and quick learners in Property System and automation field.

POSITION RESPONSIBILITIES:

DELIVERABLES:

• Support new technologies and the roll-out of new products and systems in coordination with other teams.
• Provide technical guidance on operational issues affecting Opera Property Systems.
• Maintain channels of communication with the related application technicians to ensure successful and efficient production changes.
• Coordinate communication with the third-party technical vendors and internal teams for planned events, outages, etc.
• Acquire oversight for the Opera Property Systems project tasks including planning, implementation, monitoring, maintenance and diagnostics.
• Participate in the development and implementation of related systems that require communication to/from our hosted application.
• Coordinate all modifications and changes to hotel property systems with the technical team and carry out the changes as agreed upon the reviewed solution.
• Performs trend analysis on monitoring alarms, incident reports and service ticket to resolve identified issues.
• Provides on-call or after-hours technical support for the group.

WORKING KNOWLEDGE OF THE FOLLOWING TOOLSETS IS PREFERRED:

MAIN APPLICATION:

Oracle Opera Property Systems and its dedicated interfaces.
DATABASE:

Oracle DB, RAC and SCAN (11g,12c,19c)

AUTOMATION:

PowerShell (Scripting of manual windows functions/tasks or installations of software)

Ansible (YAML scripting and playbooks)

Rundeck (Implement scripted jobs to run ad hoc or on a fixed schedule)

Jenkins (Automation of tasks related to building, testing and deploying software)

MONITORING:

Splunk (Scripting, GUI buildouts)

Nagios (Scripting, Unix Shell)

WORKING KNOWLEDGE OF THE FOLLOWING APPLICATIONS/PLATFORMS:

FIM and Active Directory (Security and Distribution Groups)

Citrix (Dedicated Server Farms in multiple environments)

Tumbleweed (SFTP Servers)

VMWare (vSphere)

SQL Developer (Connection strings, building queries, running scripts, analysis)

SKILLS NEEDED TO PERFORM THIS JOB:

Experience in Oracle hospitality property management systems

Experience in Opera PMS installation and troubleshooting

Experience in Opera interface implementation

Additional Comments And Requirements:

Must be able to educate, train or mentor other members within the team with internal tools and skill sets.

Must be able to work in a multicultural environment.

Hotel / Hospitality operations experience preferred.

EDUCATION:

University Degree in Information Systems or Information Technology.

Or, university degree in hospitality with technical background in hospitality systems.