Queue Manager

Have you always been interested in technology?  Do you enjoy working with computers?  We have a unique opportunity as a Queue Manager to work along side engineers and manage the tickets,  This is a great starting point to build your career in the technical field. It does not require any technical experience but a strong interest in learning and demonstrating that is a plus.  

Work well in a busy team, being quick to learn and able to deal with a wide range of issues

• Strong analytical skills and able to collate and interpret data from various sources  
• Ability to multi-task and prioritize work appropriately
• Good self-awareness – understanding skill/knowledge and when to escalate
• Actively seeks out tasks that help develop skills and knowledge
• Ability to work on own initiative
• Actively seeks ways of improving existing systems and processes
• ‘Can do’ attitude and perseverance
• Flexible and adaptable approach to problem solving
• Cooperate with other teams and actively encourages strong working relationships with other teams
• Diplomatic, consultative and professional client interactions while working through resolutions
• Clear communication skills – verbal and written
• Diligence and attention to detail

Education, Certification, and Technical Skills

• Associate’s degree in Information Technology, Computing, Logistics or other relevant area of study or equivalent work experience
• Basic understanding of networking devices and/or applications is desired but not required

The estimated base salary range for this job is $35,000-$45,000. The range represents a good faith estimate of the range that NDS reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

We expect all employees to continue developing their careers through performance and study. In return, we strive to provide a strong, long-term career path that provides both financial and professional rewards.

If this doesn't sound like the right opportunity for you, but you know someone who is qualified to join this team, please forward this information to them today!

ABOUT NETWORK DATA SYSTEMS

Network Data Systems (NDS), founded in 1997, is a proven leader as an IT Professional Services and Managed Services provider. We are a privately-owned company with 85%+ of our revenue from IT managed and professional services (not hardware) which means our people are the core of our business and success. The company, and our success, has been built on integrity and values to deliver high satisfaction to our employees and customers.

Services we provide include assessment, transformation, staff augmentation and managed services to enterprise and mid-market companies in the US and most-of-world markets. Network Data Systems also supports our customers with re-sale services of major IT manufacturers like Cisco, Juniper and Aruba/HPE and other providers. Many of our clients are Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. They depend on us as a partner to have the technical know-how to pull it all together, design a smart and solid solution, and execute according to plan.

Our Remote Managed Services provides proactive monitoring and management services, 24x7x365. Our Network Operations Center (NOC) is 100% US based supporting customers premise based, cloud and hybrid IT technologies to include but not limited to: Local Area Network (LAN), Wireless, Wide Area Network (WAN), Software Defined Network (SDWAN), Unified Communications & Collaborations (UC) and Data Center Services. Our customers span multiple verticals to include Healthcare, Financial Services, Retail, Manufacturing, Education, Service Providers, and State and Federal Governments.

Network Data Systems holds major industry certifications with Cisco as Gold and Master Managed Services Partner, Aruba Gold Certified Partner, Juniper Elite Certified Partner, Microsoft Gold Partner, and other manufacturer certifications. Network Data Systems is ISO 27001 and ISO 27701 Certificated for security and privacy.