Overview
On Site
$35.00 - $41.25 hourly
Contract - W2
Contract - Temp
Skills
Spring Framework
Strategic Thinking
Research
Stakeholder Engagement
Documentation
Customer Experience
Mapping
Presentations
Collaboration
Communication
Attention To Detail
Project Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Spring, TX that is seeking a passionate Research/Intelligence Manager with expertise in Customer Journey, who can uncover insights that drive exceptional customer experiences. This role combines strategic thinking with hands-on execution to identify pain points, inspire solutions, and foster collaboration across teams.
Key Responsibilities:
Customer Journey Analysis:
* Conduct interviews and research to identify pain points and opportunities throughout the customer journey
* Translate findings into actionable insights that inspire innovative solutions
Stakeholder Engagement:
* Present insights clearly and persuasively to cross-functional teams
* Collaborate effectively across departments to align on priorities and drive change
Project Management:
* Coordinate with internal stakeholders and external customers to schedule interviews and meetings
* Ensure timely follow-up and maintain detailed documentation for all activities
REQUIREMENTS:
* 3-5 years of experience in customer experience, journey mapping, or related roles
* Strong ability to conduct interviews and synthesize feedback into meaningful insights
* Excellent presentation skills with the ability to influence and inspire
* Proven track record of cross-team collaboration and communication
* Detail-oriented with solid organizational and project management skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Spring, TX that is seeking a passionate Research/Intelligence Manager with expertise in Customer Journey, who can uncover insights that drive exceptional customer experiences. This role combines strategic thinking with hands-on execution to identify pain points, inspire solutions, and foster collaboration across teams.
Key Responsibilities:
Customer Journey Analysis:
* Conduct interviews and research to identify pain points and opportunities throughout the customer journey
* Translate findings into actionable insights that inspire innovative solutions
Stakeholder Engagement:
* Present insights clearly and persuasively to cross-functional teams
* Collaborate effectively across departments to align on priorities and drive change
Project Management:
* Coordinate with internal stakeholders and external customers to schedule interviews and meetings
* Ensure timely follow-up and maintain detailed documentation for all activities
REQUIREMENTS:
* 3-5 years of experience in customer experience, journey mapping, or related roles
* Strong ability to conduct interviews and synthesize feedback into meaningful insights
* Excellent presentation skills with the ability to influence and inspire
* Proven track record of cross-team collaboration and communication
* Detail-oriented with solid organizational and project management skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.