Retail Lab Manager

TITLE: Retail Lab Manager

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we re looking for:

We are looking for a Retail Lab Manager who will be responsible for leading the operation of the Retail Lab in support of Iconic and non-Iconic product launches, special projects and key Retail initiatives. Your secondary role is to provide security, testing and data support to the RDC Brand Execution & Planning team. This role is being offered as a temporary position.

You will hold a pivotal position within the organization, touching all carrier and retail customers as your efforts bring the brand to life in physical locations nationwide. You will partner closely with cross-functional internal and external teams to plan and execute channel-specific security strategies that are aligned with business priorities to create customer experiences that translate into brand loyalty and sales.

Role and Responsibilities:

Facility Management:

• Develop and execute plan in support of Retail Lab relocation to new facility.
• Manage facility schedule, security and NDA requirements for all meetings, team members and guests.
• Establish and document Lab Policies & Procedures playbook and security protocols.
• Oversee scheduling and tracking of all deliveries and pickups to make sure all requirements are met and safety protocols are followed.
• Develop and implement methods to maintain secure and orderly facility asset processes for internal and external customers.
• Perform receiving activities for fixture and parts deliveries and disposals.
• Develop and enact procedures to repurpose or recycle fixtures and materials marked for disposal.
• Perform lab asset management duties (weekly inventory, storage and annual audit); maintain the equipment database; analyze data to ensure Retail Inventory KPIs are within tolerances.
• Conduct team member training for specialized equipment usage and lab practices.
• Manage retail lab supplier relationships; serve as the key project manager to ensure deadlines and deliverables are met.
• Manage maintenance purchase orders, project managers (external) and 3rd party labor related to maintenance and repairs.
• Reconcile monthly expenses to budget allocations; analyze data and inform leadership on spend path.
• Develop and implement reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership.
• Chair bi-monthly Retail Lab governance meetings leading cross-functionally on topics related to floor plan, schedule, budget and maintenance.

Brand Execution & Planning

• Develop knowledge of security device parts, function, installation and troubleshooting requirements to act as device security SME backup.
• Assist with device and security ordering process across cross-functional teams related to Retail Lab needs.
• Support launch preparedness by assisting with initial test fittings on new products.
• Partner with device security SME to facilitate security instructions, trainings and troubleshooting in print, live and video formats at Retail Lab.
• Support special projects as assigned including launch execution quality control, device/security installations and other activities.

Required Experience and Education:

• 5-7 years relevant experience.
• Bachelor s degree preferred.
• Construction, building management experience related to maintenance, repair and logistics.
• Device security experience preferred.
• Experience managing large amounts of detailed information in a fast-paced environment.
• Experience leading cross-functional teams in retail merchandising planning.
• Experience in the telecommunications and/or wireless industry requiring account management, program management, business planning, project management, or equivalent work experience in planning or operations.
• Space Planning, Visual Merchandising, and Retail Operation experiences in corporate environment desired.
• Fixture construction knowledge to inform security/VM solutions needs, installation procedures.
• Space Planning tools (i.e. JDA, One Door), CAD experience preferre