SAP BRIM Operations Project Manager

RESPONSIBILITIES:
Kforce is immediately seeking an experienced SAP BRIM Operations Project Manager in support of our enterprise storage and computer client based in Spring, TX.

Overview:
The BRIM Operations Project Manager will be responsible for IT operations management inclusive of operations release management. Duties include managing and reporting in ServiceNow and Jira, managing business expectations, formalizing scope of the operations releases, proactively monitoring tickets to ensure they are routed correctly, establishing best practices, generating operations reports, coordinating across teams for resolution, following up on stale tickets, ensuring root cause is addressed, hosting operations stand up calls, managing escalations, managing production downtime (planned and unplanned), and release management support for scheduled and emergency release processes.

You will support the Operations IT teams, while coordinating with multiple System Integration vendors who provide operational support on the BRIM product line. You must have expert level experience with ServiceNow, and some experience with Jira reporting. You will need to be able to help analyze tickets to route to the appropriate group for processing and need excellent communication skills to manage business expectations in the dynamic world of operation support.

The Operations Project Manager must confidently interface and communicate with business, management, product owners, developers, testers, test managers, IT operations, and the PMO on a daily basis. Additionally, a Project Manager must be confident enough to manage up and provide reporting as well as meeting updates as needed for Senior IT management and leadership teams, as well as the business leadership and management teams.

REQUIREMENTS:
* Bachelor's degree in Business Administration, Information Systems or related field
* 8-10 years of experience in SAP information systems operations environment in systems analysis or development, preferably focused on Quote to Cash processes
* 2-6 years of previous SAP release and/or project management experience, (Solid understanding of SAP ecosystems and project management principles preferred)
* Advanced knowledge of ServiceNow including reporting and dashboard creation and ticket management and the ability to create and manage Change Requests in ServiceNow
* Advanced knowledge of software development lifecycle
* Demonstrated ability to coordinate cross-functional work teams toward task completion
* Demonstrated effective leadership and analytical skills
* Advanced written and verbal communication skills are a must - including the ability to present to and communicate with business owners and senior leadership
* General PC knowledge including Microsoft Office expert level knowledge of Excel and other Office products
* Working knowledge of Jira required
* Formal training in project management practices or PMP certification preferred
* Working knowledge of ChaRM a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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