SAP BRIM Operations Project Manager

Description:

SAP BRIM Operations Project Manager:

The BRIM Operations Project Manager will be responsible for IT operations management inclusive of operations release management. Duties include managing and reporting in ServiceNow and Jira, managing business expectations, formalizing scope of the operations releases, proactively monitoring tickets to ensure they are routed correctly, establishing best practices, generating operations reports, coordinating across teams for resolution, following up on stale tickets, ensuring root cause is addressed, hosting operations stand up calls, managing escalations, managing production downtime (planned and unplanned), and release management support for scheduled and emergency release processes.

You will support the Operations IT teams, while coordinating with multiple System Integration vendors who provide operational support on the BRIM product line. You must have expert level experience with ServiceNow, and some experience with Jira reporting. You will need to be able to help analyze tickets to route to the appropriate group for processing, and need excellent communication skills to manage business expectations in the dynamic world of operation support.

The Operations Project Manager must confidently interface and communicate with business, management, product owners, developers, testers, test managers, IT operations, and the PMO on a daily basis. Additionally, a Project Manager must be confident enough to manage up and provide reporting as well as meeting updates as needed to Senior IT management and leadership teams, as well as the business leadership and management teams.

Qualifications:
Bachelor's degree in Business Administration, Information Systems or related field
2-6 years of previous SAP release and/or project management experience, (Solid understanding of SAP ecosystems and project management principles preferred)
8-10 years of experience in SAP information systems operations environment in systems analysis or development, preferably focused on Quote to Cash processes.
Formal training in project management practices or PMP certification preferred
Advanced knowledge of ServiceNow including reporting and dashboard creation and ticket management and the ability to create and manage Change Requests in ServiceNow
Advanced knowledge of software development lifecycle
Demonstrated ability to coordinate cross-functional work teams toward task completion
Demonstrated effective leadership and analytical skills
Advanced written and verbal communication skills are a must - including the ability to present to and communicate with business owners and senior leadership
General PC knowledge including Microsoft Office expert level knowledge of Excel and other Office products
Working knowledge of Jira required
Working knowledge of ChaRM a plus