SAP Basis / BTP / RISE / Azure

*** TEKSYSTEMS NOR TEKSYSTEMS' CLIENT IS ABLE TO SPONSOR VISAS AT THIS TIME - THIS CONSULTANT IS EXPECTED TO WORK ON W2***
TEKsystems' client is looking to host SAP within their current ecosystem (Azure). They are in need of an SAP Basis support consultant to monitor the system and ensure it is running smoothly. TEKsystems' client is utilizing an SI, this SAP Basis support role would be working directly for the client, not the implementation partner.
Top Skills Details
SAP Basis, Azure, SAP BTP, SAP RISE
Description
Job Summary: The IT Operations Jr. Engineer will be a critical member of the client's IT team, serving as the technical point of contact and subject matter expert for IT operations, which are largely supported by the Managed Services Provider (MSP)/SAP RISE. This role delivers IT services, monitors performance, manages incidents, and drives continuous improvement in collaboration with the MSP and internal stakeholders. The IT Operations Jr. Engineer will focus on the technical optimization of the IT environment, ensuring alignment with business needs and security best practices.
Key Responsibilities:

• Act as the primary technical liaison between TEKsystems' client and their MSP/SAP RISE, ensuring services (including SysOps, NetOps, CloudOps, IAM, VDI, etc.) are delivered effectively and meet or exceed agreed-upon Service Level Agreements (SLAs).
• Monitor and analyze MSP performance metrics, service reports, and ensure adherence to contractual obligations.
• Conduct regular reviews of MSP performance, identifying areas for improvement and opportunities for optimization.
• Provide effective handling of IT incidents and problems, handling critical issues related to MSP-managed services.
• Collaborate closely with the MSP and internal teams to facilitate rapid incident resolution and minimize business disruption.
• Participate in root cause analysis (RCA) for major incidents and ensure appropriate preventative measures are implemented.
• Maintain a deep understanding of IT infrastructure, systems, and applications, regardless of whether they are managed internally or by the MSP.
• Provide technical support to internal users and teams for issues related to outsourced IT services.
• Ensure designs and implementations align with operational requirements.
• Develop and maintain internal dashboards and reports to track key operational metrics, system health, and service availability.
• Provide regular updates and insights to internal leadership regarding the performance of IT operations and MSP services.
• Identify opportunities to enhance the efficiency, reliability, and security of IT operations.
• Propose and, in collaboration with the MSP, implement process improvements, automation, and best practices.
• Ensure IT operations processes are aligned with ITIL frameworks (Incident, Problem, Change, Release Management).
• Work with internal security teams and the MSP to ensure all IT operations adhere to security policies, compliance requirements, and regulatory standards.
• Participate in security audits and reviews related to IT infrastructure and operations.
• Contribute to the creation and maintenance of comprehensive documentation for IT systems, processes, and operational procedures.
• Ensure knowledge transfer between the MSP and internal teams is effective and ongoing.

Additional Skills & Qualifications
Required Skills and Qualifications:

• 5+ years of progressive experience in IT Operations, with significant experience in environments utilizing Managed Services Providers (MSPs).
• Proven experience in a support role.
• Strong understanding of core IT infrastructure components: networking (TCP/IP, VPN, DNS, firewalls), servers (Windows/Linux), virtualization (VMware, Hyper-V).
• Familiarity with cloud platforms (Azure Gov, AWS Gov) and cloud operations (CloudOps).
• Knowledge of IT service management (ITSM) principles and frameworks (e.g., ITIL Foundation certification strongly preferred).
• Experience with monitoring tools (e.g., SolarWinds, DataDog, Nagios) and ticketing systems (e.g., ServiceNow, Jira Service Management).
• Understanding of cybersecurity principles and best practices.
• Exceptional analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues under pressure.

Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $60.00 - $85.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.