Overview
On Site
Full Time
Skills
Customer Relationship Management (CRM)
Customer Experience
Retail
Network
Finance
Sales
Manufacturing
Distribution
Customer Service
EPM
Budget
Regulatory Compliance
Fraud
Encryption
Use Cases
Performance Engineering
System Monitoring
Business Operations
Artificial Intelligence
Machine Learning (ML)
SAP HANA
SAP Configuration
Service Management
Order Management
SAP SM
SD
SAP FI
Business Process
Computer Science
Management Information Systems
SAP ABAP
Debugging
SAP
Business Rules
Enterprise Portal
IOS Development
UI
SAP Fiori
Business-to-business
System Integration
AS3
Logistics
Repair
Insurance
Job Details
Apple's SAP Global Systems organization within IS&T has an opening for EPM to participate in and drive initiatives supporting Customer Service Management business areas. We are looking for a highly motivated, creative and hands-on project manager to join our team. Want to be challenged to think creatively? Ready to be part of a team that makes a difference? Apple's IS&T manages key business and technical infrastructure at Apple -- how online orders are placed, customer experience with technology in our retail stores, reseller sales and services, network capacity needs around the world and much more.
Description The SAP Global Systems team within IS&T runs the Operations and financial transactional platform that powers all of Apple functions such as Sales, Manufacturing, Distribution, Service and Financials. Ideally you are familiar with SAP's Customer Service solution and have gained hands-on experience during prior project implementations. As SAP EPM , you will work closely with our business teams to understand their specific needs, recommend scalable solutions for meeting these needs and implement global solutions efficiently within pre-determined resources, budget and timeline.
Responsibilities
Minimum Qualifications
Preferred Qualifications
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Description The SAP Global Systems team within IS&T runs the Operations and financial transactional platform that powers all of Apple functions such as Sales, Manufacturing, Distribution, Service and Financials. Ideally you are familiar with SAP's Customer Service solution and have gained hands-on experience during prior project implementations. As SAP EPM , you will work closely with our business teams to understand their specific needs, recommend scalable solutions for meeting these needs and implement global solutions efficiently within pre-determined resources, budget and timeline.
Responsibilities
- Build solutions for compliance and fraud control, using standards such as Stonehenge and SAP encryption
- Perform SAP configurations and guide development teams to create a defect free code by providing business use cases and data constructs for unit level tests
- Prepare technical project cutover plan highlighting cross-system object dependencies
- Incorporate performance engineering concepts to optimize response time, throughput and scale with peak volume tests
- Engineer proactive systems monitoring and alert solutions for seamless business operations
- Build knowledge of emerging areas in AI/ML such as SAP S/4 HANA and SAP Data Intelligence
Minimum Qualifications
- 3+ years of SAP configuration experience in service management
- Experience in service or order management business processes
- Experience in SAP SM-SD or SD-FI business process integration
- Bachelors Degree in Computer Science, Management Information Systems or equivalent
Preferred Qualifications
- Experience in leading cross functional global teams on complex projects
- Knowledge of ABAP/4 development code reading and debugging, SAP technologies such as Business Rules framework, Enterprise Portal, iOS, UI5, Fiori, or Business Technology Platform
- Experience with B2B systems integration with business partners outside of Apple such as 3rd party logistics partners, repair depots, authorized service providers and insurance partners
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.