Overview
Full Time
Skills
Waterfall
Agile
Project Planning
Onboarding
Reporting
Change Control
Risk Assessment
Process Improvement
PMO
Program Management
Software Engineering
Systems Engineering
SAP
Documentation
Standard Operating Procedure
Microsoft Excel
Work Ethic
Microsoft Office
ServiceNow
Business Process
Cloud Computing
SaaS
Analytical Skill
Organizational Skills
Management
Partnership
Collaboration
Communication
Business Strategy
Business Analysis
Project Management
Process Engineering
Critical Thinking
Technical Drafting
Job Details
Business Support Specialist-
This position will be responsible to manage multiple customer onboarding projects as well as other assigned duties. Main tools included ServiceNow, Focused Run, Excel, MS Project and MS Word. Main project management process is utilizing the waterfall approach but at times agile methodology may be used. Other activities will include various reporting on SAP Analytical Cloud and ServiceNow. Must be process oriented and very analytical. Role will need to communicate to all levels of management.
Responsibilities:
Manage large scale technical projects covering cross functional teams, including Technical project planning, monitoring and controlling the project performance
Project will cover a range of cloud services and a variety of hyperscalers. Knowledge of the cloud is mandatory
Customers will be onboarding various SAP products. Knowledge of SAP applications is a plus
Communicate various report and project status, issues and risks timely to all stake holders, cross functional teams and managers.
Help manage Change Control, Issues and Risks to ensure timely implementation of projects, to include carrying out risk assessments, identifying project roadblocks, and driving mitigations / solutions
Work as part of a cross-functional group to evolve the Project Management Methodologies and influence organizational process improvement
Contribute to development and maintenance of PMO standards, processes, and best practices
Requirements:
Bachelor's Degree plus 5 years of experience
5+ year of Technical Project/Program management experience
3+ years of experience in Cloud / IT operation, software engineering, systems engineering or similar experience
3+ years of experience within an SAP environment
Assists with the development, updating and maintaining of procedures and documentation of Standard Operating Procedures
Strong verbal, written and interpersonal communication skills
Strong analytical skills including Excel
A high standard for work ethic and quality is required
Experience working with highly technical teams
Strong proficiency with full Microsoft Office suite including MS Project is required.
Experience with ServiceNow is preferred.
Other Requirements:
Clear understanding of business process requirements as well as cloud technical requirements for SaaS technologies
Strong analytical as well as organizational skills with an ability to manage competing priorities.
Ability to manage and shift priorities quickly and effectively when needed.
Contributes independently, resolves complex issues
Self-motivated and able to work under pressure to deliver high-quality deliverables.
Builds and maintains partnerships with internal and external partners
Contributes actively to build common ground for cooperation
Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers
Ability to learn functional and technical concepts quickly.
Excellent verbal and written communication and interpersonal skills
Ability to train a diverse group of individuals on established procedures
Core Competencies:
Business strategy execution
Business analysis expertise
Program and project management expertise
Business process development
Critical thinking and technical design understanding.
Understanding of technical issues and business impact.
This position will be responsible to manage multiple customer onboarding projects as well as other assigned duties. Main tools included ServiceNow, Focused Run, Excel, MS Project and MS Word. Main project management process is utilizing the waterfall approach but at times agile methodology may be used. Other activities will include various reporting on SAP Analytical Cloud and ServiceNow. Must be process oriented and very analytical. Role will need to communicate to all levels of management.
Responsibilities:
Manage large scale technical projects covering cross functional teams, including Technical project planning, monitoring and controlling the project performance
Project will cover a range of cloud services and a variety of hyperscalers. Knowledge of the cloud is mandatory
Customers will be onboarding various SAP products. Knowledge of SAP applications is a plus
Communicate various report and project status, issues and risks timely to all stake holders, cross functional teams and managers.
Help manage Change Control, Issues and Risks to ensure timely implementation of projects, to include carrying out risk assessments, identifying project roadblocks, and driving mitigations / solutions
Work as part of a cross-functional group to evolve the Project Management Methodologies and influence organizational process improvement
Contribute to development and maintenance of PMO standards, processes, and best practices
Requirements:
Bachelor's Degree plus 5 years of experience
5+ year of Technical Project/Program management experience
3+ years of experience in Cloud / IT operation, software engineering, systems engineering or similar experience
3+ years of experience within an SAP environment
Assists with the development, updating and maintaining of procedures and documentation of Standard Operating Procedures
Strong verbal, written and interpersonal communication skills
Strong analytical skills including Excel
A high standard for work ethic and quality is required
Experience working with highly technical teams
Strong proficiency with full Microsoft Office suite including MS Project is required.
Experience with ServiceNow is preferred.
Other Requirements:
Clear understanding of business process requirements as well as cloud technical requirements for SaaS technologies
Strong analytical as well as organizational skills with an ability to manage competing priorities.
Ability to manage and shift priorities quickly and effectively when needed.
Contributes independently, resolves complex issues
Self-motivated and able to work under pressure to deliver high-quality deliverables.
Builds and maintains partnerships with internal and external partners
Contributes actively to build common ground for cooperation
Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers
Ability to learn functional and technical concepts quickly.
Excellent verbal and written communication and interpersonal skills
Ability to train a diverse group of individuals on established procedures
Core Competencies:
Business strategy execution
Business analysis expertise
Program and project management expertise
Business process development
Critical thinking and technical design understanding.
Understanding of technical issues and business impact.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.