SHIE System Specialist

DESCRIPTION
Under direction, the SHIE Systems Specialist provides program planning, technical assistance, review, and evaluation functions to direct client service delivery programs where such services are provided by community-based organizations (CBOs), contracted service providers, and staff in a wide variety of service areas; acts as liaison with service providers and funding sources to ensure that program regulations and procedures are followed; and performs related work as required.
Part of the Client Success team, the SHIE Systems Specialist serves as the primary ongoing program contact for some of the SHIE/CHR non-clinical partners, representing project leadership at meetings and with internal and external stakeholders. The role conducts research and analysis to troubleshoot issues using quality improvement methods, creates professional documents and training materials for diverse audiences using Visio, Word, Excel, PowerPoint and serves as a liaison between the Onboarding Team and program as needed.

DISTINGUISHING FEATURES
This professional-level class provides technical programmatic services in a wide variety of client service areas, with the SHIE Systems Specialist requiring specialized knowledge of:

• Health Information Exchange (HIE) concepts and systems
• Electronic Health Records (EHRs) and interoperability standards
• Applicable data privacy laws, including HIPAA and 42 CFR Part 2
• Multi-sector collaboration models for public health and social services

The role is distinguished by its focus on program development, implementation, and evaluation, particularly in environments where services are provided through CBOs, contracted providers, and multi-agency partnerships. It requires additional expertise in data sharing agreements, interoperability workflows, and technical onboarding processes for community-based and health partners.

EXAMPLES OF DUTIES NOTE: The following are typical duties performed in this classification. Not all duties are performed by every position.

• Program Planning & Evaluation
• Develops, implements, and modifies techniques and formats to evaluate SHIE program effectiveness; recommends program modifications or new initiatives based on evaluation results.
• Researches and proposes program alternatives, funding sources, service delivery models, and other elements for possible program inclusion; evaluates alternatives, prepares reports, and makes recommendations to ensure alignment with SHIE objectives.

• Technical Assistance & Stakeholder Engagement
• Serves as liaison among CBOs, contracted providers, healthcare departments, state agencies, and other funding partners, business organizations.
• Coordinates with technology vendors, healthcare providers, and social service agencies to ensure interoperability and data-sharing compliance.
• Provides training and technical assistance, answers questions as required to partners on SHIE processes, data standards, and privacy requirements.

• Contract & Compliance Oversight
• Monitors assigned programs; ensure contracts are compliant with funding regulations, privacy laws, and operational procedures; recommends and facilitates procedural and operational changes to maximize service delivery and revenue reimbursement.
• Compiles and maintains accurate records; prepares periodic and special statistical or narrative reports; access multiple databases to prepare such reports.
• Negotiates contracts with service providers; ensures timely renewals and execution of agreements; prepares and follows up on contract documentation.

• Data & Reporting
• Compiles, analyzes, and presents program data from multiple systems; prepares narrative and statistical reports for internal leadership, funders, and oversight bodies.
• Uses program data to develop narrative descriptions for trainings and presentations regarding projects or programs for the SHIE/CHR.
• Collect and disseminate information concerning the needs of CHR users.
• Prepare reports, procedures, and recommendations regarding projects or programs for SHIE/CHR.

• Policy & Regulatory Alignment
• Analyzes changes in federal, state, and local regulations affecting health and social data sharing; recommends policy and procedural updates for SHIE operations.
• Ensures compliance with applicable federal, state, and local laws, rules, and regulations related to data sharing and privacy.
• Implements and reviews the Data Sharing Agreement process with internal and external partners.

• Process Documentation & Training Materials
• Work with members of the CHR onboarding team to put their current processes into workflow guides and/or step-by-step reference guides.
• Revise and maintain training materials through online learning management platform(s).
• Translates complex concepts into accessible written and visual formats for diverse audiences.

• Collaboration & Representation
• Represents SHIE in state, and regional meetings, coalitions, and workgroups.
• Facilitates cross-sector communication to advance integrated care and resource coordination.
• Attend program meetings, data team meetings, user onboarding meetings, and respond to information requests for program information or summary reports.
• Serves as liaison for SHIE/CHR with other departments and partner organizations to pursue further opportunities for the SHIE/CHR OR Broker other necessary supports for client-facing staff of partner organizations.
• Provide training and technical assistance to CHR users including Post Training Support (PTS) and demo sessions with high-quality internal and external customer service.
• Performs quarterly review with clients to review key operating measures.
• Conducts marketing research, outreach, and development of new opportunities for the SHIE.

• Operational Support
• Assists in budget monitoring and tracking related to SHIE projects.
• Prepares informational publications, policy documents, and operational guidance.

MINIMUM QUALIFICATIONS Education:

• Equivalent to graduation from an accredited four-year college or university with major coursework in public administration, health administration, social sciences, or a related field.
• A Master s degree in a related field may substitute for two years of required experience.

Experience:

• Three years of full-time professional-level experience in program planning, evaluation, contract administration, or grants management in healthcare, public health, or social services.
• At least one year must include experience with programs involving data sharing, interoperability, or HIE/EHR systems.

Substitution:

• Additional relevant professional experience may substitute for education on a year-for-year basis.

KNOWLEDGE & SKILLS Knowledge of:

• Principles and practices of program planning, monitoring, and evaluation.
• Funding sources, administrative requirements, and compliance standards in healthcare and social services.
• Health Information Exchange operations, EHR systems and workflows, interoperability standards (e.g., HL7, FHIR), and data-sharing agreements.
• HIPAA, 42 CFR Part 2, and applicable state/local data privacy regulations.
• Contract development, negotiation, and monitoring processes.
• Data analysis, reporting, and performance measurement techniques.
• Public health and social determinants of health frameworks.
• Computer applications related to the work, including MS Office Suite, Visio, and learning management platforms.

Ability to:

• Plan, monitor, and evaluate complex programs involving multiple stakeholders.
• Identify programmatic and operational problems, evaluate alternatives, and implement effective solutions.
• Translate complex technical and operational processes into clear written and visual documentation for diverse audiences.
• Prepare clear, concise training and technical assistance to diverse audiences.
• Maintain productive working relationships with healthcare, social service, and community partners.
• Prepare accurate, persuasive reports and presentations for varied audiences.
• Use databases, collaborative tools, and MS Office/Adobe applications effectively.
• Exercise independent judgment and problem-solving skills under tight deadlines.

ADDITIONAL ATTRIBUTES FOR SHIE SUCCESS

• Flexible and adaptable in taking on assignments across multiple disciplines with SHIE
• Willingness to quickly learn new systems, processes, or subject areas and apply knowledge to support evolving program needs.
• Thrives in team-oriented culture, contributing ideas, skills and effort to advance collective goals.
• Embraces challenges as opportunities to grow and contribute beyond defined responsibilities.
• Strong facilitation skills for multi-sector workgroups and cross-agency projects.
• Ability to translate complex technical requirements into practical, operational steps for non-technical audiences.
• Commitment to equity, inclusion, and culturally responsive practices in program implementation.
• Capacity to manage sensitive information with discretion and integrity.