SS - SERVICE NOW FSM ROLE

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SERVICE NOW ROLE

Job Title: ServiceNow FSM Developer

Location: Dallas/Atlanta/New Jersey

Job Type: Contract

Industry: Telecom (Preferred)

Job Summary:

We are seeking a skilled and motivated Senior ServiceNow FSM Developer to join our team. The ideal candidate will have hands-on experience in implementing and customizing ServiceNow Field Service Management modules. Experience in the telecommunications domain is a strong plus.

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Key Responsibilities:

• Design, develop, and implement solutions within the ServiceNow FSM module.
• Customize FSM workflows, dispatch rules, work order management, and mobile configurations.
• Integrate FSM with other ServiceNow modules (e.g., ITSM, CSM) and third-party systems.
• Develop and maintain technical documentation, including design specifications and test plans.
• Troubleshoot and resolve issues related to FSM configurations and customizations.
• Stay updated with the latest ServiceNow releases and features, especially in FSM.

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Required Skills & Qualifications:

• 5 years of experience in ServiceNow development, with at least 2 years focused on Field Service Management.
• Strong understanding of FSM components: work orders, assignments, dispatching, skills management, and mobile app.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.).
• Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Familiarity with Agile/Scrum methodologies.
• ServiceNow Certified Application Developer or FSM certification is a plus.

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Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team-oriented environment.

Shekar

Talent Acquisitions

Apex-2000 Inc

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