Overview
On Site
Depends on Experience
Full Time
Skills
Technical Support
Management information systems
Systems analysis/design
Application Support
Software troubleshooting
Quality assurance
Software maintenance
Application development
Test scenarios
Test plans
Design review
Configuration Management
Version control
Release management
Impact analysis
Service desk
Systems design
Test scripts
Acceptance testing
Operating systems
Programming languages
Integration testing
Merchandising
Documentation
Scripting
Design
Software development
Regulatory Compliance
Testing
Specification
Collaboration
Communication
Leadership
Analytical skill
Database
Job Details
Provides application support to Merchandising Systems MS end users including application troubleshooting custom development application testing and application maintenance. Supports application development through all cycles of implementation
Duties and Responsibilities:
Develops application related documentation for MS (i.e. Test scenarios/scripts, test plans, design documents, instructional documents).
Coordinates and facilitates design reviews with MS end users and programming personnel.
Ensures compliance with configuration management standards and guidelines (i.e. Version control, release management).
Reports and tracks all MS testing processes and software related issues.
Provides functionality updates to key personnel on new patch releases, MS enhancements and new version releases.
Provides application impact analysis for all MS related software releases, patches and custom development.
Monitor and resolve service desk requests within the timeframe established based upon NEXCOMs SLAs relating to Systems.
Participate in Systems design reviews with end users and programming personnel to define application specific requirements as key inputs into detailed design specifications.
Develop and execute test scripts within all functional application testing cycles (unit, application, user acceptance, integration, capacity, and dress rehearsal capacity) in cooperation with end users.
Analyze and recommend fixes/enhancements to application as well as support release management/upgrades.
Assist in troubleshooting and resolving application issues.
Provide level 1 end user support of Systems users. Identify and, where possible, correct the problem.
Work with all team members, technical and functional, to meet Systems objectives. Maintain communication with team members and team leaders.
Communicate to Lead, Supervisor, or Manager all issues affecting the end users.
Moderate travel may be required.
Perform other related duties as assigned.
This position is designated IT 2 (Non critical Sensitive) in accordance with SECNAV
M 5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).
GENERAL EXPERIENCE: 3 years experience in administrative, technical or investigative work which demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems.
OR
SUBSTITUTION OF EXPERIENCE FOR EDUCATION: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience.
AND
SPECIALIZED EXPERIENCE: Minimum 3 years of progressive experience in the following:
Experience in business and systems analysis, design, and implementation.
Standard development processes, operating systems, database languages, and programming languages and tools. Hands on experience developing test plans, test scenarios, and test scripts.
Hands on experience performing functional and integration testing.
This position is designated IT 2 (Non critical Sensitive) in accordance with SECNAV M 5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).
Duties and Responsibilities:
Develops application related documentation for MS (i.e. Test scenarios/scripts, test plans, design documents, instructional documents).
Coordinates and facilitates design reviews with MS end users and programming personnel.
Ensures compliance with configuration management standards and guidelines (i.e. Version control, release management).
Reports and tracks all MS testing processes and software related issues.
Provides functionality updates to key personnel on new patch releases, MS enhancements and new version releases.
Provides application impact analysis for all MS related software releases, patches and custom development.
Monitor and resolve service desk requests within the timeframe established based upon NEXCOMs SLAs relating to Systems.
Participate in Systems design reviews with end users and programming personnel to define application specific requirements as key inputs into detailed design specifications.
Develop and execute test scripts within all functional application testing cycles (unit, application, user acceptance, integration, capacity, and dress rehearsal capacity) in cooperation with end users.
Analyze and recommend fixes/enhancements to application as well as support release management/upgrades.
Assist in troubleshooting and resolving application issues.
Provide level 1 end user support of Systems users. Identify and, where possible, correct the problem.
Work with all team members, technical and functional, to meet Systems objectives. Maintain communication with team members and team leaders.
Communicate to Lead, Supervisor, or Manager all issues affecting the end users.
Moderate travel may be required.
Perform other related duties as assigned.
This position is designated IT 2 (Non critical Sensitive) in accordance with SECNAV
M 5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).
GENERAL EXPERIENCE: 3 years experience in administrative, technical or investigative work which demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems.
OR
SUBSTITUTION OF EXPERIENCE FOR EDUCATION: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience.
AND
SPECIALIZED EXPERIENCE: Minimum 3 years of progressive experience in the following:
Experience in business and systems analysis, design, and implementation.
Standard development processes, operating systems, database languages, and programming languages and tools. Hands on experience developing test plans, test scenarios, and test scripts.
Hands on experience performing functional and integration testing.
This position is designated IT 2 (Non critical Sensitive) in accordance with SECNAV M 5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).