Salesforce Agentforce Architect (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Title

Salesforce Agentforce Architect (On-site)

Required Skills and Experience

* 3+ years of experience in Agentforce concepts: topics, actions, prompts, grounding, guardrails, Atlas Reasoning Engine, and integration patterns.
* 3+ years of experience in with generative AI, prompt engineering, retrieval-augmented generation (RAG), natural language processing concepts, and responsible AI practices.
* 3+ years of experience in Salesforce declarative tools (flows, configuration, permission sets), coding in Apex, JavaScript, or Python.
* 3+ years of experience in API Architecture and data integration.
* 3+ years of experience in diagnosing issues, analyzing agent behavior, monitoring outputs, and implementing improvements.
* 3+ years of experience with Data mapping and interpreting large datasets.
* Ability to provide excellent customer support; meticulous quality of work and work product.

Primary Responsibilities

* Collaborate with business analysts, project managers, and stakeholders to understand the functional and non-functional requirements of the application.
* Translate business requirements into architectural designs that align with business goals.
* Design the overall system architecture and define how different components of the interact.
* Create, customize, integrate, and optimize agents. Design workflows for agents.
* Create, test, refine prompt templates; ensure agents understand context properly; limit hallucinations; improve grounding of responses.
* Mapping out the complete journey of an agent for various tasks and customer interactions, ensuring a logical and efficient flow.
* Define topics, actions, decision flows, prompt templates, data sources, plan for security, compliance, scaling.
* Use Apex, Flows, APIs, possibly JavaScript or other languages; integrate external systems; build custom actions; connect to external data sources via Data Cloud, MuleSoft, etc.
* Ensure agents have access to correct, up-to-date, properly governed data; configure data retrieval (e.g. RAG retrieval augmented generation); manage knowledge bases and context.
* Enabling Agentforce features in Salesforce orgs; configuring permissions, user roles; setting up Agent Builder topics, actions, instructions.
* Design strategies for scaling the application efficiently as user demand grows.
* Ensure the application adheres to security best practices and compliance requirements.

Education

* Bachelor s or higher in Computer Science, Information Systems, or related field. Or equivalent work experience. (Required)

Certification

* Salesforce, AI (Highly Suggested)

Location

Tallahassee, FL

Duration

Long-Term

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.