Salesforce Agentforce Developer

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

SALESFORCE
APEX
LWC
LIGHTNING WEB COMPONENTS
EINSTEIN BOTS
DIALOGFLOW
AGENTFORCE
AGENT FORCE
HEALTHCARE
HEALTH CARE
HIPPA

Job Details

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: Salesforce Agentforce Developer
Location: Mumbai, Maharashtra (R emote or hybrid)
Work hours: 2-11 pm India hours

Position Summary

We are looking for a talented Salesforce Agentforce Developer to build, enhance, and scale intelligent virtual agent experiences within the Salesforce platform. In this role, you will design and implement sophisticated conversational workflows using Agentforce, integrate with enterprise systems, and ensure a seamless experience for our users across digital channels.

The ideal candidate has strong Salesforce development experience and a passion for building AI-driven user experiences that improve access to care and operational efficiency.


Responsibilities

  • Develop and maintain custom Agentforce solutions using Apex, Lightning Web Components (LWCs), and Flow.
  • Create and optimize dialog flows, prompt templates, skills, and handoff logic using Agentforce's configuration tools and APIs.
  • Integrate Agentforce with internal systems, using APIs, middleware, and Salesforce Connect.
  • Own technical troubleshooting and root cause analysis of conversational failures or system errors.
  • Implement analytics and logging strategies to monitor bot performance and user satisfaction.
  • Ensure adherence to security, privacy, and compliance standards, including HIPAA
  • Participate in agile ceremonies and contribute to sprint planning, technical design, and code reviews.

Qualifications

  • 5+ years of experience in Salesforce development, including Apex, LWC, and Flow.
  • 1+ years of hands-on experience building or supporting conversational bots (Agentforce preferred; experience with Salesforce Einstein Bots, Dialogflow, or similar tools acceptable).
  • Deep understanding of Salesforce architecture, APIs, and integration patterns.
  • Strong grasp of conversational AI concepts: intents, NLU, utterance training, fallback strategies, and session management.
  • Experience with RESTful APIs, JSON, and asynchronous data handling.
  • Strong debugging and problem-solving skills.
  • Salesforce Platform Developer I certification required; Platform Developer II or AI Associate certification a plus.

Preferred Experience

  • Familiarity with Agentforce Console and Prompt Builder.
  • Experience in healthcare or HIPAA-regulated environments.
  • Exposure to AI/ML lifecycle processes or fine-tuning LLM prompts.
  • Experience with agile/Scrum and DevOps practices, including Git and CI/CD tooling.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.