Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 15 day((s))
75% Travel
Skills
Salesforce
Apex
Service cloud
Sales Cloud
Visualforce
Lightning
Application support
Job Details
Aspire IT Solutions is in a need of -
Role: Salesforce Application Support Lead
Location: Sunnyvale, CA (Hybrid)
Location: Sunnyvale, CA (Hybrid)
Duration: 6+ months contract
Job Description:
Job Description:
- Lead Salesforce application support and maintenance (L1/L2/L3), ensuring service delivery and SLA compliance.
- Act as the primary service owner, ensuring system stability, availability, and compliance. Implement ITIL processes (Incident, Problem, Change, Release, Knowledge Management).
- Serve as escalation point for issues/outages, coordinating cross-functional resolution efforts among stakeholders.
- Develop proactive monitoring, dashboards, governance reports, and regularly update executives on application health, risk, performance metrics, and roadmap alignment.
- Work with project and development teams to ensure successful handovers from implementation to support.
- Identify recurring issues, automate repetitive tasks, maintain a knowledge base, and drive service enhancements.
- Manage relationships with external vendors to ensure quality delivery.
- Provide day-to-day end-user support, configuration assistance, troubleshooting, and deliver training; monitor system performance continuously.
- Maintain documentation for processes, configurations, customizations, and incorporate Salesforce updates, best practices, and technical debt remediation plans.
- Coordinate internal and vendor teams for seamless flow across Salesforce integrations.
Professional Experience
- 7 8 years of direct Salesforce application support experience.
Technical Skills:
- Sales and Service Cloud, deep understanding of objects, data models, workflows, Apex, Visualforce, Lightning, and integration patterns.
AMS Skills:
- Expertise in incident, problem, change, release, and knowledge management.
- Strong experience in major incident handling and root cause analysis.
- Ability to build dashboards and governance reports; proactively monitor system health.
- Competency in process automation using Flows, Process Builder; committed to continuous improvement.
- Skilled in data migration, data management, and enforcing security practices.
- Ability to manage API-based integrations with external systems; coordinate across internal and external teams.
- Strong documentation skills and ability to train users effectively.
- Excellent stakeholder engagement skills (including CXO-level), team leadership, coaching, and vendor management.
Certifications:
- Salesforce certifications: Administrator preferred; Advanced Admin and Platform certs are a plus.
Thanks & Regards
Bhargav Kalyandurg (Find me on LinkedIn)
Bhargav Kalyandurg (Find me on LinkedIn)
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