Salesforce Architect/Agentforce

This is an onsite work position based in Tallahassee, FL. Apply only if you are willing to relocate.

Education: Bachelor s or higher in Computer Science, Information Systems, or related field. Or equivalent work experience. (Required)

Certifications: Salesforce, AI (Highly Desired)

Programming Languages: Python, LLMs

Certifications: in the Field

Required Experience:

• Experience in Agentforce concepts: topics, actions, prompts, grounding, guardrails, Atlas Reasoning Engine, and integration patterns
• Experience in with generative AI, prompt engineering, retrieval-augmented generation (RAG), natural language processing concepts, and responsible AI practices.
• Experience in Salesforce declarative tools (flows, configuration, permission sets), coding in Apex, JavaScript, or Python.
• Experience in API Architecture and data integration.
• Experience in diagnosing issues, analyzing agent behavior, monitoring outputs, and implementing improvements.
• Experience with Data mapping and interpreting large datasets
• Ability to provide excellent customer support; meticulous quality of work and work product.

Responsibilities:

• Collaborate with business analysts, project managers, and stakeholders to understand the functional and non-functional requirements of the application.
• Translate business requirements into architectural designs that align with business goals.
• Design the overall system architecture and define how different components of the interact.
• Create, customize, integrate, and optimize agents. Design workflows for agents.
• Create, test, refine prompt templates; ensure agents understand context properly; limit hallucinations; improve grounding of responses.
• Mapping out the complete journey of an agent for various tasks and customer interactions, ensuring a logical and efficient flow.
• Define topics, actions, decision flows, prompt templates, data sources, plan for security, compliance, scaling
• Use Apex, Flows, APIs, possibly JavaScript or other languages; integrate external systems; build custom actions; connect to external data sources via Data Cloud, MuleSoft, etc.
• Ensure agents have access to correct, up-to-date, properly governed data; configure data retrieval (e.g. RAG retrieval augmented generation); manage knowledge bases and context.
• Enabling Agentforce features in Salesforce orgs; configuring permissions, user roles; setting up Agent Builder topics, actions, instructions.
• Design strategies for scaling the application efficiently as user demand grows.
• Ensure the application adheres to security best practices and compliance requirements.

No phone calls please. Apply only via e-mail. No visa sponsorship provided at this time.