Overview
Skills
Job Details
Salesforce Architect (BYOT with Natterbox)
Salt Lake City, UT (Remote)
Contract
7+ years on Salesforce; 3+ years telephony/CCaaS/CTI; hands-on SCV (Partner Telephony/BYOT) and Natterbox experience.
Strong Sales Engagement (HVS) including Cadence Builder, branching/exit, sales work queues, and template governance.
Configure and govern Sales Cadences 2.0: cadence strategy, step design (call/email/task/custom), branching and exit rules, work queues, SLAs.
Deep knowledge of Service Cloud fundamentals: Omni-Channel, Case/Lead/Contact processes, entitlement SLAs.
Integration expertise: Flows, Platform Events, Apex (readable design), REST APIs, Named Credentials, OAuth/SAML SSO.
Proven delivery lead: workshops, backlog, architecture decision records, and phased rollouts.
Ronnie
Corporate Biz Solutions Inc