Salesforce Business Analyst

Responsibilities:

• Collaborate with stakeholders to gather and document business requirements related to Salesforce functionalities.
• Analyze and assess current business processes and identify areas for improvement through Salesforce solutions.
• Translate business requirements into detailed functional specifications for development teams.
• Facilitate workshops and meetings with stakeholders to ensure alignment on project goals and deliverables.
• Conduct user acceptance testing (UAT) to validate that the implemented solutions meet business needs.
• Provide training and support to end-users to ensure effective adoption of Salesforce solutions.
• Maintain up-to-date knowledge of Salesforce features and best practices to provide informed recommendations.
• Assist in the development of project plans, timelines, and resource allocation.
• Monitor project progress and report on key metrics to stakeholders.
• Act as a liaison between business units and technical teams to ensure clear communication and understanding.

Mandatory Skills:

• Strong knowledge of Salesforce.com, including its features, functionalities, and best practices.
• Proficiency in business analysis techniques and methodologies.
• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.
• Ability to translate complex business requirements into clear and actionable specifications.
• Strong problem-solving skills and a proactive approach to identifying solutions.
• Experience with data analysis and reporting tools within Salesforce.

Preferred Skills:

• Familiarity with Agile project management methodologies.
• Experience with Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst.
• Knowledge of integration processes and tools related to Salesforce.
• Understanding of CRM best practices and customer engagement strategies.
• Experience in training and supporting end-users in Salesforce environments.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Relevant certifications in Salesforce or business analysis are a plus.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Strong organizational skills and attention to detail.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.