Overview
On Site
Full Time
Skills
Collaboration
Workflow
Onboarding
Network Optimization
Data Migration
Gap Analysis
Process Improvement
Acceptance Testing
Training
Network Administration
Analytical Skill
Communication
Stakeholder Management
Documentation
User Stories
Process Flow
Salesforce.com
Cloud Computing
Health Care
Regulatory Compliance
HIPAA
Agile
Scrum
Job Details
Job Description
Key Responsibilities:
- Collaborate with cross-functional teams to gather, analyze, and document business requirements related to healthcare and payer operations.
- Lead the design and implementation of Salesforce Health Cloud solutions tailored to healthcare workflows.
- Provide expertise in Provider Network Management (PNM), including provider onboarding, credentialing, and network optimization.
- Translate business needs into functional specifications and system configurations.
- Support system integrations, data migrations, and enhancements within Salesforce.
- Conduct gap analysis and recommend process improvements using Salesforce tools.
- Facilitate user acceptance testing (UAT), training, and post-deployment support.
- Stay updated on Salesforce platform releases, especially Health Cloud and Omni Studio (optional but preferred).
- Act as a liaison between business stakeholders and technical teams to ensure alignment and successful delivery.
Required Qualifications:
- 5+ years of experience as a Salesforce Business Analyst or similar role.
- Proven hands-on experience with Salesforce Health Cloud.
- Strong domain knowledge in Healthcare or Payer environments.
- Experience with Provider Network Management (PNM) processes and systems.
- Excellent analytical, communication, and stakeholder management skills.
- Ability to create detailed documentation including user stories, process flows, and data models.
Preferred Qualifications:
- Experience with Omni Studio (formerly Salesforce Industries).
- Salesforce certifications such as Health Cloud, Business Analyst, or Administrator.
- Familiarity with healthcare compliance standards (e.g., HIPAA).
- Experience working in Agile/Scrum environments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.