Salesforce Business Systems Analyst

Job Title: Salesforce Business Systems Analyst (BSA)
Location: St. Louis, MO (4 days onsite, 1 day remote)
Contract Duration: 6 months with potential extension

Job Description:

We are seeking a Salesforce Business Systems Analyst (BSA) to join a growing and highly collaborative team focused on optimizing and modernizing Salesforce (Agent Force) capabilities within a large and complex organization. This individual will act as a jack-of-all-trades combining business analysis, technical acumen, and strategic thinking to drive improvement, reduce technical debt, and support ongoing Salesforce initiatives.

The ideal candidate brings strong hands-on Salesforce experience, particularly with Agent Force, and an in-depth understanding of Salesforce best practices, capabilities, and governance. This person will help validate business requests, guide decision-making, and assist in balancing the needs of legacy systems with forward-looking innovation.
Key Responsibilities:

Partner with business and IT stakeholders to analyze and validate requests from the clients business and ensure alignment with Salesforce capabilities.
Support the ongoing development and optimization of the Agent Force Salesforce platform, including participation in a Proof of Concept (POC) initiative.
Provide Salesforce subject matter expertise, guiding the team toward scalable, maintainable solutions.
Assist with data governance initiatives, including user access management and cleaning/rebuilding nearly 10 million contact records.
Support the integration and mapping of service locations and buildings to billers in Salesforce.
Help bridge the gap between legacy Salesforce configurations and newer Lightning capabilities.
Collaborate closely with the PMO, Business Analysts, Product Owners, and IT to manage and deliver on key project initiatives.
Offer guidance to IT during the transition of Salesforce user access maintenance responsibilities.
Act as a liaison across cross-functional teams to ensure clear understanding of business needs and Salesforce limitations.
Core Challenges:

Data Governance & Quality: The org lacks robust data governance practices, making implementation of new functionality complex and error-prone.
Salesforce Complexity: The Salesforce org is highly customized and overengineered, with over 7,000 objects and 15+ years of layered legacy configurations.
Balancing Legacy with Innovation: The org is behind on transitioning to Salesforce Lightning and must manage technical debt while rolling out new capabilities.
Ideal Qualifications:

Strong understanding of Salesforce platform architecture, data model, and capabilities
Experience working with Agent Force in Salesforce (preferred)
Proven ability to work in complex Salesforce environments with a mix of legacy and modern components
Ability to assess and validate business requests within Salesforce framework
Skilled at balancing technical debt with implementation of new capabilities
Experience with data cleanup, governance, and user access management
Familiarity with Salesforce Lightning transition projects
Salesforce certifications and/or knowledge of Salesforce best practices are highly preferred