Salesforce FSL Consultant

Job Description:

• 5+ years on Salesforce required.
• 3+ years in Service/FSL with at least three full-cycle FSL implementation (hands-on config) required.
• Hands-on mastery of FSL: Service Territories, Resources, Scheduling & Optimization, Work Orders/Service Appointments, Skills, Inventory Management, Entitlements/Warranties, Mobile configuration required.
• Deep understanding of SLA/entitlement management, preventive maintenance, warranty/contract alignment, multi-day work orders, crew scheduling, asset-based service required.
• Strong Salesforce data modeling and declarative automation skills. (Required)
• Comfortable with OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures) required.
• Familiarity with Apex/LWC and integration patterns (platform events, REST) required.
• Experience with DevOps Center/Git and Agile delivery methodologies required.
• Salesforce Field Service Consultant, Administrator, and App Builder certifications preferred.
• OmniStudio Consultant certification preferred.
• Experience integrating FSL with ERP, asset, or inventory systems preferred.
• Exposure to FSL mobile/offline deployments and best practices preferred.
• Industry background in Manufacturing, Utilities, Energy, Professional Services, or Communications preferred.
• Knowledge of document generation (e.g., Conga/S-Docs) and asset/IoT integrations preferred.
• Experience with Sales Cloud, Service Cloud, Experience Cloud in support of service management journeys preferred.
• Familiarity with service analytics/KPIs and executive-level storytelling around operational performance preferred.
• Prior work with MuleSoft (Anypoint/IDP) or similar middleware preferred.
• Executive-ready communication; able to simplify complex FSL topics and defend design decisions.